Edmar Caratay
Pasay, Metro Manila
Summary
Customer service professional prepared for this role with strong ability to communicate effectively and solve problems. Known for teamwork, adaptability, and achieving results. Reliable and flexible with changing needs. Skilled in conflict resolution, active listening, and fostering positive customer relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist
Abdulwahab M. Almoallam Sons Co.
11.2018 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Service Crew Member
Jussur Emdad - Olayan Food Corp
03.2017 - 03.2018
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
Bookkeeper
LBPSC -Makati Accounting Center
12.2015 - 02.2017
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
Team Leader
Epicurean Partner Exchanges In. - Kenny Rogers
10.2013 - 10.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Customer Service Crew Member
Generation One Resource- Makati
01.2011 - 09.2013
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
- Maintained a clean and organized work environment to ensure optimal service delivery.
- Reduced wait times with effective communication between customers and staff members.
- Contributed to positive company reputation by delivering exceptional service experiences for customers.
- Established rapport with regular clients, fostering long-term loyalty through personalized interactions.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
- Supported team morale by actively participating in meetings, sharing ideas for improvement or innovation.
- Facilitated seamless transitions between shifts through clear communication of pertinent information regarding ongoing issues or concerns.
- Contributed to store-wide initiatives aimed at reducing waste and minimizing environmental impact.
- Boosted team efficiency by providing support and training on company policies and procedures.
- Implemented new strategies for handling difficult situations, resulting in improved customer retention rates.
- Collaborated with team members to achieve performance goals consistently each month.
- Ensured inventory accuracy by conducting routine checks and notifying management of any discrepancies promptly.
- Promoted up-selling techniques among crew members, leading to higher average transaction values per customer visit.
- Assisted customers in navigating product offerings, leading to increased sales revenue.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Service Crew
G.G Cundangan Food Corporation
12.2009 - 05.2010
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor of Science - Business Administration And Management
Bulacan State University
Bulacan, Province Of Bulacan, Philippines04-2015
Skills
- Customer service
- Verbal and written communication
- Team collaboration
- Cleanliness and hygiene
- Efficient task completion
- Food preparation procedures
- Personal grooming standards
- Security awareness
- Document handling
- Stress management techniques
- Strong work ethic
- Teamwork and cooperation
- Problem-solving
- Attention to detail
- Multitasking and organization
Accomplishments
- Recognized by customers and for expedient and effective service.
- Assisted management with the training of staff members.
- Awarded "Employee of the Month" for delivering outstanding Customer Service
- Displayed a calm demeanor in the most intense situations, which helped boost morale
- Attended voluntary trainings and workshops and received a job promotion as a result.
- Received a commendation from the supervisor
Certification
- Certified Receptionist - The Front Desk Office Certification Program.
- Customer Care Course
- Enhancing the Customer Experience
- Customer Service Fundamentals: Building Rapport in Customer Relationships
- Service Expert Workshop
- Identifying and Managing Customer Expectation
Character References
Aramco Supervisor Housing Department
Hassan Al Nemer - 966503804729
G.G Cundangan Group of Company
Area Manager - 0939936940
Makati Acoounting Center - Land Bank
Cherry Ann Conception - 09178631543
Timeline
Receptionist
Abdulwahab M. Almoallam Sons Co.
11.2018 - 11.2024
Service Crew Member
Jussur Emdad - Olayan Food Corp
03.2017 - 03.2018
Bookkeeper
LBPSC -Makati Accounting Center
12.2015 - 02.2017
Team Leader
Epicurean Partner Exchanges In. - Kenny Rogers
10.2013 - 10.2014
Customer Service Crew Member
Generation One Resource- Makati
01.2011 - 09.2013
Service Crew
G.G Cundangan Food Corporation
12.2009 - 05.2010
Bachelor of Science - Business Administration And Management
Bulacan State University
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