Edmar Bacani
License Professional Teacher
Paniqui
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
13
13
years of post-secondary education
Work History
VIRTUAL ASSISTANT
LOTUS TICKETS LLC
01.2023 - Current
- Completed business correspondence, transcription, and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
Customer Service Representative
SITEL TARLAC PHILIPPINES
02.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
FBA Amazon Product Research
Home Base / Work from Home
04.2017 - 09.2021
- Worked with development team on design and requirement management of new and existing products.
- Conducted market research to identify customer needs and preferences.
- Identified new business requirements by analyzing market data, customer requirements and competitive offerings.
- Worked with sales team during sales process and assisted with business requirement gathering.
Sales Specialist
Go Traktora Trading
01.2014 - 07.2016
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Interacted with approximately 20 or more customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Marketing Representative
PR Savings Bank
02.2012 - 10.2013
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Created and implemented customer loyalty programs to increase customer retention and loyalty.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
Customer Service Representative
Technical Support Representative
01.2010 - 05.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Major in Filipino
CIT Colleges of Paniqui Foundation Inc.
Burgos St. Paniqui, Tarlac 05.2017 - 01.2021
Computer Programming, College -
St. Paul College And Technology
Samput, Paniqui, Tarlac 05.2009 - 01.2010
High School -
Tarlac National Vocational High School
01.2000 - 01.2004
Elementary - undefined
Paniqui North Central Elementary School
01.1995 - 01.2000
Skills
Computer Literateundefined
Volunteer Experience
- 06/01/17, 01/01/20, Bishop, The Church of Jesus Christ of Latter Day Saints
- 12/01/11, 12/01/12, Service Crew of Nick Hotel, Gerona Tarlac
- 01/01/06, 01/01/08, Fulltime Missionary, Philippines Bacolod Mission
Training
- 09/01/11, 11/01/11, Food and Beverage Services NCII, TESDA, St. Augustine College Foundation Inc.
- 02/01/09, 03/01/09, Basic Computer Operation, Computer-Van-Aralan,Ai-Hu Foundation, Paniqui, Tarlac
- 04/01/09, 05/01/09, Computer Hardware Servicing NCII, Saint Paul College of Technology, Paniqui, Tarlac
- 06/01/08, Aroma Massage Therapy, Anao, Tarlac
- 01/23/08, Career Workshop, LDS Employment Resource Center, Bacolod City Branch, Negros Occidental, Philippines
Timeline
VIRTUAL ASSISTANT
LOTUS TICKETS LLC
01.2023 - Current
Customer Service Representative
SITEL TARLAC PHILIPPINES
02.2022 - 02.2023
Major in Filipino
CIT Colleges of Paniqui Foundation Inc.
05.2017 - 01.2021
FBA Amazon Product Research
Home Base / Work from Home
04.2017 - 09.2021
Sales Specialist
Go Traktora Trading
01.2014 - 07.2016
Marketing Representative
PR Savings Bank
02.2012 - 10.2013
Customer Service Representative
Technical Support Representative
01.2010 - 05.2011
Computer Programming, College -
St. Paul College And Technology
05.2009 - 01.2010
High School -
Tarlac National Vocational High School
01.2000 - 01.2004
Elementary - undefined
Paniqui North Central Elementary School
01.1995 - 01.2000
Similar Profiles
Emily CastilloEmily Castillo
Admin/Fulfillment Specialist at Lotus TicketsAdmin/Fulfillment Specialist at Lotus Tickets
Christopher BreaChristopher Brea
Operations Associate at Day of Game Tickets, LLCOperations Associate at Day of Game Tickets, LLC
Ethan HoangEthan Hoang
General Manager at V Lotus LLCGeneral Manager at V Lotus LLC