Edmalyn Alzaga
Paco, Manila
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Data Imaging Specialist
PSG Global Solutions
02.2020 - Current
- Translates technical information into clear, readable documents to be used by technical and non-technical personnel
- Responsible for integrating the graphics generated with automated tools and deliverable documents
- Manages medical records, applications, drug screens, and criminal background checks for clients
- Coordinates compliance documents to review utilizing unique vendor management systems
- Verifies state and national license
- Ensures accurate data indexing of Healthcare Professionals using a database application
- Indexes, reviews and enters required metadata using a software application within the standard time-frame
- Inspects documents for legitimacy, ensuring any/all questionable documents are reviewed by management
- Performs a thorough review of submitted application, ensures complete and accurate data entry of required/appropriate information into the company’s propriety software program
- Completes appropriate documentation and notification of any disciplinary actions.
Talent Acquisition
PSG Global Solutions
09.2019 - 02.2020
- Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc
- Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews
- Sets up interviews between candidates and hiring managers
- Is involved in recruiting passive candidates, through phone calls, emails and general relationship-building
- Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.
Technical support representative
Transcom Worldwide Philippines
09.2016 - 09.2019
- Provided customer support and complaints handling for account holders across the United Kingdom
- Guides account holders through diagnostic and troubleshooting processes
- This includes the use of diagnostic tools and software and/or following verbal instructions
- Arranges an engineer appointment to repair or replace defective products and cables
Technical support representative
Sitel Philippines Corporation
02.2014 - 05.2016
- Provided technical support via phone or chat for customers across the United
- States
- Identifies, investigates, and resolves users' problems with computer software and hardware
- Answers general questions about the products
- Documentation
Education
Computer Secretarial
Datacom Institute of Computer Technology
Imus, Cavite04.2013
High school graduate -
General Emilio Aguinaldo National High School
Imus, Cavite2011
Skills
- Computer Proficiency
- Customer Service
- Technical Support
- Managing Multiple Tasks
- Documentation
- Typing Proficiency
Timeline
Data Imaging Specialist
PSG Global Solutions
02.2020 - Current
Talent Acquisition
PSG Global Solutions
09.2019 - 02.2020
Technical support representative
Transcom Worldwide Philippines
09.2016 - 09.2019
Technical support representative
Sitel Philippines Corporation
02.2014 - 05.2016
Computer Secretarial
Datacom Institute of Computer Technology
High school graduate -
General Emilio Aguinaldo National High School
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