Photography
EDLYN JOY GULY
Officebased Operations Department Manager
Davao City, Province of Davao del Sur
Summary
Dynamic leader with a proven track record at Meno Gaia Co., Ltd. - ENC/GNA, enhancing customer satisfaction and team performance. Excelled in recruiting, training, and developing a cohesive team, demonstrating exceptional coaching and time management skills.
Passionate teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives.
Overview
10
10
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Officebased Operations Department Manager
Meno Gaia Co., Ltd. - ENC/GNA
07.2019 - Current
- Improves customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Addresses members' concerns and issues well, considering factors such as the operations, provisions in the Handbook and memoranda; company status; and members' and company's well-being.
- Conducts meetings with members for the purpose of addressing general and operational concerns, upon the approval of the higher Management.
- Accomplishes reports pertinent to the Officebased Operations Department such as students' evaluation, ENC/GNA trial lesson reports, Daily Reports, and Monthly Class Reports with punctuality.
- Accommodates Head Office's special demo lesson requests, regular trial lessons, and replacement lessons when necessary.
- Provides ongoing member development opportunities through training programs, workshops, and regular feedback sessions.
- Collaborates with other departments to ensure seamless coordination in achieving company-wide objectives.
- Contributes to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Maintains a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Leads a team of professionals to consistently achieve or exceed performance targets.
Recruitment, Training, and Development Dept. Chief
Meno Gaia Co., Ltd. - ENC/GNA
04.2019 - 07.2019
- Managed and regularly evaluated the entire training and development portfolio to ensure relevance, competitiveness, efficiency, and sustainability of all training programs and related practices of the company.
- Coordinated with the Curriculum and Development Department along with the managers of both Homebased and Officebased Operations in identifying inefficiencies in teaching methods.
- Conceptualized plans with primary consideration to employee development and learning retention.
- Set qualifications, screened and interviewed applicants along with the department members.
- Conducted orientation sessions and arranged on-the-job training for newly-hired employees.
- Lead, managed, and influenced peers and subordinates with confidence, optimism, fairness, and rightful considerations.
Recruitment, Training, and Development Specialist
Meno Gaia Co., Ltd. - ENC/GNA
12.2018 - 05.2019
- Conducted online and on-site job interviews.
- Evaluated training effectiveness through feedback analysis, resulting in ongoing program improvements.
- Mentored new hires with personalized coaching, accelerating their integration into the team dynamic.
- Designed and developed various training guidelines and manuals with the supervision of the department head.
- Exemplified teachers' values and delivered consistent high quality lessons as benchmark for subordinates.
Officebased Operations Department Officer
Meno Gaia Co., Ltd.
08.2017 - 11.2018
- Worked closely with the department head to provide effective assistance for specific aspects of operations.
- Performed selected tasks such monitoring lessons, ensuring teachers conducted them smoothly, and generating lesson data during the absence of the department head.
- Contributed to project success, preparing detailed reports and presentations.
- Maintained accurate records and databases, contributing to an organized department environment.
Officebased Online English Teacher
Meno Gaia Co., Ltd. - ENC/GNA
05.2015 - Current
- Establishes strong rapport with students, fostering a positive and supportive virtual classroom environment conducive to learning.
- Works with students between ages 3 and 78 on grammar, pronunciation and sentence construction.
- Boosts student confidence through tailored feedback and individualized support in areas of improvement.
- Enhances students' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrects student pronunciation and grammar to improve conversation skills.
- Assists students with goal-setting and provides guidance in developing personalized study plans for long-term success in English language proficiency.
- Emphasizes critical thinking skills by challenging students with thought-provoking questions related to course topics during lessons.
- Monitors student progress through regular assessments, providing constructive feedback to ensure continuous improvement.
Education
Bachelor of Arts - English Language
University of Southeastern Philippines (USeP)
Bo. Obrero, Davao City, Philippines 04.2001 -
Skills
Team supervision
Customer service
Performance management
Employee scheduling
Recruiting and hiring
Coaching and mentoring
Training and development
Adaptability and flexibility
Workflow coordination
Innovation skills
Time management
Certification
International TEFL Training Institute TESOL Certification
Interests
Reading
Singing
Traveling
Timeline
Japanese Language Proficiency Certification - N5
08-2024
Officebased Operations Department Manager
Meno Gaia Co., Ltd. - ENC/GNA
07.2019 - Current
International TEFL Training Institute TESOL Certification
06-2019
Recruitment, Training, and Development Dept. Chief
Meno Gaia Co., Ltd. - ENC/GNA
04.2019 - 07.2019
Recruitment, Training, and Development Specialist
Meno Gaia Co., Ltd. - ENC/GNA
12.2018 - 05.2019
Officebased Operations Department Officer
Meno Gaia Co., Ltd.
08.2017 - 11.2018
Officebased Online English Teacher
Meno Gaia Co., Ltd. - ENC/GNA
05.2015 - Current
Bachelor of Arts - English Language
University of Southeastern Philippines (USeP)
04.2001 -
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