EDLYN JIMENA
Muntinlupa
Summary
Bringing a positive and client-focused approach to sales, paired with a solid understanding of customer needs and relationship building. Adept in product knowledge and effective communication skills, ensuring seamless customer experiences. Dedicated to driving sales growth and client satisfaction through personalized service.
Overview
7
7
years of professional experience
Work History
Sales Advisor
Concentrix
06.2022 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
TECHNICAL SUPPORT REPRESENTATIVE
Foundever
07.2021 - 05.2022
- Company Overview: Foundever(formerly Sykes)
- Foundever(formerly Sykes)
CUSTOMER SERVICE REPRESENTATIVE
TTECH Holdings. Inc.
08.2018 - 03.2021
- Company Overview: TTECH Holdings
- Inc
- (formerly TeleTech)
- TTECH Holdings
- Inc
- (formerly TeleTech)
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
09.2017 - 02.2018
- Company Overview: Concentrix (formerly Convergys)
- Concentrix (formerly Convergys)
Education
Bachelor of Business Administration - Marketing Management
Asia Technological School of Science and Arts
Sta. Rosa, Laguna08.2021
High school or equivalent -
Upland National High School
Nagcarlan, Laguna04.2012
Elementary School -
Lazaan - Malinao Elementary School
Nagcarlan, Laguna04.2008
Skills
- Adaptability
- Effective Communicator
- Sales experience
- Customer service experience
- Building rapport
- Objection handling
Timeline
Sales Advisor
Concentrix
06.2022 - Current
TECHNICAL SUPPORT REPRESENTATIVE
Foundever
07.2021 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE
TTECH Holdings. Inc.
08.2018 - 03.2021
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
09.2017 - 02.2018
High school or equivalent -
Upland National High School
Elementary School -
Lazaan - Malinao Elementary School
Bachelor of Business Administration - Marketing Management
Asia Technological School of Science and Arts
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