Results-driven Accountant and Team Leader with extensive experience in the BPO industry, adept at developing and implementing strategies that enhance client satisfaction through comprehensive behavioral and performance analysis. Committed to fostering a culture of continuous process improvement, effectively meeting both client and team needs. Skilled in identifying service, process, and task inefficiencies, providing innovative solutions that minimize downtime and bolster overall business productivity. Proven ability to lead teams toward achieving operational excellence while maintaining a strong focus on client relationships.