Overview
Professional Summary
Work History
Education
Skills
Personal Information
Timeline

EDIZA EASTER SY

CrushOn AI
Davao City, Province Of Davao Del Sur
EDIZA EASTER SY
2027
years of professional experience

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results

Work History

AI Chat Bot Creator

1 Year 1 Month
CrushOn AI | 09.2025 - Current
  • Created engaging AI character profiles aligned with platform content guidelines and user preferences.
  • Wrote clear prompt templates to improve character behavior and conversation consistency.
  • Refined character descriptions using user feedback and performance observations.
  • Organized content into searchable categories for faster discovery and reuse.
  • Adapted character settings to support varied personas and interaction styles.

Singer

6 Years 3 Months
ABS CBN Broadcasting Coporation | 07.2020 - 2020
  • Supported on-air and digital content tasks with reliable, detail-oriented execution.
  • Expanded professional network through attending industry events and engaging in online communities.
  • Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
  • Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
  • Performed live vocals for television productions, maintaining pitch, timing, and stage presence.
  • Rehearsed with music directors and production teams to refine arrangements and performance cues.
  • Recorded studio vocals for broadcast segments, jingles, and promotional materials.
  • Interpreted musical material with accurate diction, emotion, and stylistic consistency.
  • Adapted quickly to last-minute setlist, blocking, and production changes.
  • Collaborated with choreographers, hosts, and technical crew to support seamless on-air execution.
  • Maintained vocal readiness through disciplined warm-ups, rest, and performance preparation.
  • Delivered reliable performances aligned with program standards and audience expectations.
  • Worked closely with songwriters and producers during recording sessions to achieve desired sound quality and artistic vision.

Customer Service Representative

Alorica | 2018 - 2018
  • No actual long period experience but familiar with certain practices and training procedures.

Food Service Staff Member

9 Years 9 Months
Zagu | 01.2017 - 2018
  • Maintained restaurant cleanliness by clearing tables, returning trays, sweeping and mopping floors, washing and sanitizing utensils, and servicing restrooms, ensuring a welcoming environment for guests.
  • Communicated effectively with team members and management to create work schedules, train new employees, and resolve interpersonal issues.
  • Resolved guests' concerns and complaints professionally and calmly, adhering to restaurant policy to enhance customer satisfaction.
  • Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.
  • Prepared beverages according to standard recipes and quality guidelines.
  • Operated point-of-sale system and processed customer payments accurately.
  • Maintained clean, sanitized service area and food preparation equipment.
  • Replenished ingredients, cups, and supplies to support continuous service.
  • Assisted customers with menu selections and order customization.
  • Followed food safety procedures during handling, storage, and preparation.
  • Monitored stock levels and reported low inventory to supervisors.
  • Supported team during peak hours to keep service efficient and organized.

Education

Bachelor of Science - Information Technology

JOSE RIZAL UNIVERSITY | Mandaluyong | 01-2017

Undergraduate

High school graduate

Mariano Marcos Memorial High School | Manila, Metro Manila, Philippines | 01-2015

Graduate with diploma

Skills

Critical thinking
Communication skills
Professional work ethic
Verbal and written communication
Critical thinking and problem solving
Organisational skills
Time management
Telephone etiquette
Organization
Professionalism and strong work ethic
Phone etiquette
User engagement
Natural language processing

Personal Information

Nationality: Filipino

Timeline

AI Chat Bot Creator

CrushOn AI
09.2025 - CurrentRead More

Singer

ABS CBN Broadcasting Coporation
07.2020 - 2020Read More

Food Service Staff Member

Zagu
01.2017 - 2018Read More

Customer Service Representative

Alorica
2018 - 2018Read More

JOSE RIZAL UNIVERSITY

Bachelor of Science from Information Technology
Read More

Mariano Marcos Memorial High School

High school graduate
Read More
EDIZA EASTER SY