Editha DV Caballero
Las Piñas City
Summary
To be employed in your prestigious company so that I may enhance my skill.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
18
18
years of professional experience
Work History
Service Adviser
MG Alabang/Automotive Icon Inc
Alabang, Muntinlupa
11.2021 - Current
- A301 Westgate Center, Commerce Avenue, Filinvest Corporate City Alabang Muntinlupa Contact No.0917-184-3355 / 0917 100 8746 Aftersales Dept.
Warranty Officer
MG Alabang/Automotive Icon Inc
Alabang, Muntinlupa
07.2020 - 10.2021
- A301 Westgate Center, Commerce Avenue, Filinvest Corporate City Alabang Muntinlupa Contact No.0917-184-3355 / 0917 100 8746 Aftersales Dept.
Service Advisor
Hyundai Paranaque West/Wit Auto Group Corp.
San Dionisio Paranaque City
08.2013 - 06.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, managing scheduling to optimize workflow and minimize wait times.
- Advised customers on vehicle maintenance and repairs, enhancing their understanding of service needs.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Customer Service Supervisor
Chery Cars Pasig
06.2013 - 10.2013
- Supervised daily operations of customer service team, ensuring high-quality support and satisfaction.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Implemented process improvements that enhanced response times and customer engagement.
Sales Admin
Chery Motors Philippines
01.2008 - 01.2013
- Process order from Chery Dealers to China
- Prepare all vehicle documentation
- Collaborate with other development team
Education
Bachelor of Science - Computer Programming
Asian College And Science Technology
Baliuag, Province Of Bulacan, Philippines05-2006
Skills
- Computer literate
- Documentation
- Customer service
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Goal-oriented mindset
Accomplishments
- Master level in Hyundai Warranty
- Certified Service Advisor in Hyundai
- Bronze level Service Advisor in MG
Characteristics
Hardworking, trustworthy, willing to learn new things
Timeline
Service Adviser
MG Alabang/Automotive Icon Inc
11.2021 - Current
Warranty Officer
MG Alabang/Automotive Icon Inc
07.2020 - 10.2021
Service Advisor
Hyundai Paranaque West/Wit Auto Group Corp.
08.2013 - 06.2021
Customer Service Supervisor
Chery Cars Pasig
06.2013 - 10.2013
Sales Admin
Chery Motors Philippines
01.2008 - 01.2013
Bachelor of Science - Computer Programming
Asian College And Science Technology