Edith MATAGA

• Call prospective students and respond to inbound enquiries to assist them with the enrolment process

• Contact students to welcome them to the course and facilitate the onboarding process

• Make check-in calls to monitor student progress

• Provide real-time support for system and technical issues, as well as training and assessment-related concerns encountered by students.

• Working closely with the Manager and BDM to assist them with administrative tasks, such as check-in call, data mining and providing them with an organized data list to help them work efficiently.

• Set clear team goals and KPIs.
• Delegate tasks and set project deadlines.
• Oversee day to day team's operation and performance.
• Do regular performance evaluation.

• Assist contractors or clients with their queries.
• Process data.
• Verify documents.
• Provide excellent customer service.

• Manage contractors' profiles by document verification and approval.
• Enter employee information and company details into the Total Workforce Management System.

• Manage bookings for induction of employees.
• Ensure that all data in the system are kept confidential.

• Assist subordinates with their queries.
• Coach the team with their performance on a weekly basis.
• Generate reports about the team's performance and lead it with the tasks that need to be done and finished on a daily basis.

• Receive and promptly respond to Customer queries
• Document issues and resolutions.
• Escalate issues to Supervisors and Managers.
• Leverage the internal knowledge base to quickly answer inquiries.

• Analyze and revise rough copies of company forms.
• Edit and proofread documents for grammar, correct spelling, and clarity.
• Arrange and format company forms.
• Create understand able, persuasive copy.
• Maintain proper records

• Preparing and sorting data for computer entry.
• Reviewing data to make sure it's accurate before entering it in the system.
• Entering data from paper to a computer data entry system.
• Maintaining the data system and ensuring all information is correctly recorded.
• Completing data backups.
• Filing and making paper copies.