EDISON KARL DELOS REYES
Senior Credit Officer - Account Receivable
Valenzuela City
Summary
Dedicated credit management professional seeking to leverage expertise in collections and customer relations to contribute effectively to an organization.
Overview
2025
2025
years of professional experience
2009
2009
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Senior Credit Officer – Team Lead
Access Group Australia
7 2024 - 2024.11
- Led and motivated a team, providing training and mentorship to junior members
- Resolved customer complaints and verified financial transactions
- Collected payments on delinquent accounts across multiple accounts
- Assessed credit risk and analyzed financial statements for informed decision-making
- Collaborated with the Credit Manager for strategic planning and improved results.
Credit Officer
Access Group Australia
2022.06 - 2024.07
- Maintain accurate and up-to-date records of customer charges, payments, and credit balances, ensuring proper allocation and reconciliation.
- Closely tracking overdue payments, mitigate risk and support the overall financial health of the organization.
- Collaborate with clients to negotiate payment plans and resolve any discrepancies or issues related to outstanding balances.
- Monitors accounts to ensure timely payments and follows up on delinquent accounts to minimize defaults
Credit and Control Officer
Canon Australia Pty Ltd, Canon Business Service Centre
2019.07 - 2022.06
- Responsible for managing overdue accounts and ensuring timely resolution of issues related to click charges and services, such as disputed or incorrect billing.
- Maintain and update accurate customer demographic information to facilitate smooth account management and communication.
- Monitoring payment patterns, following up with customers on outstanding balances, and negotiating payment arrangements to reduce financial risk.
Project Administrative Staff
Converga Asia Incorporated, Canon Business Service Centre
2019.01 - 2019.07
- Supported Project Manager by maintaining project documents and preparing meeting agendas
- Facilitated weekly status meetings and prepared status reports.
Medical Claim Assessor / Customer Care Specialist
Holiday Rescue New Zealand and Australia, Converga Asia Incorporated
2018.03 - 2019.01
- Verifying and assessing insurance claims related to medical emergencies and travel-related incidents.
- Carefully review the details of each claim, ensuring that all necessary documentation is provided and complies with company policies and insurance guidelines.
- Involves liaising with customers to clarify claim details, provide updates, and resolve any questions or concerns regarding the claims process.
Safety Officer for Wellness
Converga Asia Incorporated
2016.02 - 2018.03
- Developed and implemented emergency response plans and risk-reducing measures.
Accounts Receivable Coordinator – Credit and Collections
NZ Post, Converga Asia Incorporated
2015.04 - 2018.03
- Responsible for managing overdue accounts and ensuring that payments are accurately allocated and reconciled.
- Track outstanding invoices, follow up with clients to resolve payment issues, and negotiate payment terms to minimize delinquencies.
- Involves preparing regular reports on account status, coordinating with internal teams to address discrepancies, and maintaining up-to-date records of all transactions.
- Monitor cash flow and customer accounts, ensure timely collections and contribute to the financial stability of the organization.
Business Development Representative
DuPont Sustainable Solutions (under Prime Technology)
2014.06 - 2015.01
- Generated leads and provided training solutions in safety and human resources.
Executive Operations/Collection Resolutions Servicer
Aegis People Support
2012.07 - 2014.05
- Assisted borrowers with loan management and provided resolution options.
Call Centre Associate/Claim Adjudicator
Manulife Financial Business Processing Services
2009.11 - 2011.03
- Verified eligibility and processed claims for medical insurance accounts.
Customer Service Representative for Sales
Sykes Asia, Inc. for Expedia-Hotels.Com
2007.10 - 2008.11
- Assisted customers in booking hotel reservations globally.
Education
Bachelor of Science in Nursing -
Kester Grant College
Bachelor of Science in Nursing -
Far Eastern University
Skills
A/R Collections
Delinquency Monitoring
Customer Relationship Management
Customer Acquisition and Credit Validations
Credit Application Processing
Documentation Evaluation
Critical Thinking
Cash Application, Allocation, and Reconciliation
Credit Card Transaction Processing
Communication
Reporting & Analysis
Proficient in MS Excel and Word
Experienced in Salesforce, NetSuite, and Power BI
Certification
ANZIIF Completion for ASIC RG146 Tier 2 General Insurance Compliance General Advice, March 2018
Timeline
Credit Officer
Access Group Australia
2022.06 - 2024.07
Credit and Control Officer
Canon Australia Pty Ltd, Canon Business Service Centre
2019.07 - 2022.06
Project Administrative Staff
Converga Asia Incorporated, Canon Business Service Centre
2019.01 - 2019.07
Medical Claim Assessor / Customer Care Specialist
Holiday Rescue New Zealand and Australia, Converga Asia Incorporated
2018.03 - 2019.01
Safety Officer for Wellness
Converga Asia Incorporated
2016.02 - 2018.03
Accounts Receivable Coordinator – Credit and Collections
NZ Post, Converga Asia Incorporated
2015.04 - 2018.03
Business Development Representative
DuPont Sustainable Solutions (under Prime Technology)
2014.06 - 2015.01
Executive Operations/Collection Resolutions Servicer
Aegis People Support
2012.07 - 2014.05
Call Centre Associate/Claim Adjudicator
Manulife Financial Business Processing Services
2009.11 - 2011.03
Customer Service Representative for Sales
Sykes Asia, Inc. for Expedia-Hotels.Com
2007.10 - 2008.11
Bachelor of Science in Nursing -
Far Eastern University
Senior Credit Officer – Team Lead
Access Group Australia
7 2024 - 2024.11
Bachelor of Science in Nursing -
Kester Grant College