EDISON CRUZ JR.

● Processed Scheduled Assessment with patient’s CPAP machine

● Made sure that the patients are using their machines regularly

● Processed CPAP supplies for the patients from their insurance company using company’s online portals

● Called patients to remind about their usage

● Verified patients if they are still using the machine before sending supplies

● Tracked the time and number of days that the patients used their machines

● Assisted and answered questions of newly hired associates on the process, quality and policies

● Made reports of the growth of our new hires and agents

● Took escalation calls and pro

● Assisted customers with their lease and general inquiries

● Processed payments and provided payment options to customers

● Processed orders, credits, and returns of the items that the customers leased

● Took inbound calls regarding with the customers concerns in a professional manner

● Assisted customers in identifying issues and explained solutions to restore service and functionality

● Configured hardware, devices, and software to resolve service issues

● Promoted offers and newest plans to the customers for them to take advantage of

● Made sure that the customers will be better off the phone and satisfied with customer service that we are providing

● Answered inbound calls to troubleshoot internet and phone service of the customers

● Educated customers with the basic troubleshooting step for them to save time if the same concern happens again

● Assured customers that the service will be working properly after they called us by running diagnostics

● Processed monthly payments via IVR or manual payments and provided receipts

● Promoted service that will help customers for their activities