Summary
Overview
Work History
Education
Skills
Awards
Software
Timeline
Generic
Edilyn Has

Edilyn Has

Quezon City

Summary

Experienced and results-driven Collection Expert with over 4 years of progressive experience in account reconciliation, collections strategy, and client management. Proven track record in supervising teams, resolving complex billing issues, and driving timely payments through structured processes and system-based tools. Skilled in leading cross-functional collaboration, analyzing payment trends, and optimizing collection workflows using CRM and billing platforms. Recognized for strong leadership, professionalism, and the ability to perform under pressure in fast-paced environments. Committed to maintaining positive client relationships while achieving collection targets and minimizing outstanding receivables.

Overview

6
6
years of professional experience

Work History

Collection Expert

Globe Telecom Inc.
09.2021 - Current
  • Lead and supervise a team of analysts in daily collection operations, including task delegation, performance monitoring, and coaching.
  • Manage a portfolio of client accounts using system-based tools to track outstanding receivables and payment trends.
  • Develop and implement strategic collection plans to meet team targets and reduce delinquency rates.
  • Use enterprise systems (e.g., CRM, billing, collection platforms) to monitor accounts, record client interactions, and generate reports.
  • Facilitate resolution of client billing concerns by coordinating with internal departments (Sales, Billing, Technical, and Customer Experience teams).
  • Conduct regular client communications (via calls and emails) to ensure smooth follow-up and dispute resolution.
  • Prepare status updates and performance reports for management.
  • Contribute to process improvements by identifying recurring issues or inefficiencies in collection workflows.

Collection Analyst

Globe Telecom Inc.
01.2020 - 09.2021
  • Manage assigned accounts and monitor outstanding balances to support timely collections.
  • Perform account reconciliation activities to validate billing accuracy and payment alignment.
  • Conduct follow-ups with clients via calls and emails to ensure prompt resolution of payment issues.
  • Coordinate with internal teams such as Sales, Billing, and Customer Experience to address disputes and clarify account-related queries.
  • Document and track collection activities, client responses, and resolution steps in system logs or spreadsheets.
  • Support Collections expert in executing collection strategies and financial reporting tasks.

Barista

Seattle's Best Coffee
02.2019 - 01.2020
  • Prepare or serve hot or cold beverages, such as coffees, espresso drinks, blended coffees, or teas.
  • Initiate and indulge a dialogue with customers as part of customer service.
  • Operated café equipment such as, Espresso Coffee Machines, Blenders, Grinders, etc.
  • Accommodates guest concerns and requests.

Education

Bachelor of Science - Hotel and Restaurant Management

National University
05.2020

Skills

  • Effective time management
  • Analytical problem solving
  • Strong verbal and written communication
  • Effective leadership

Awards

  • Café Trainer, Seattle's Best
  • Commitment to Service Award, Seattle's Best
  • Dean's First Honor List, National University, 2016
  • Dean's First Honor List, Seattle's Best, 2019
  • Dean's First Honor List, National University, 2014-2017

Software

MYBSS

ICCBS

SAP

Timeline

Collection Expert

Globe Telecom Inc.
09.2021 - Current

Collection Analyst

Globe Telecom Inc.
01.2020 - 09.2021

Barista

Seattle's Best Coffee
02.2019 - 01.2020

Bachelor of Science - Hotel and Restaurant Management

National University

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Edilyn Has