Edilyn Del Valle-Benavidez
Communication Specialist/Customer Service Specialist/Trainer
Imus Cavite
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Communication Specialist
Sykes
Makati City
03.2013 - 01.2015
- Designed company outreach and fundraising campaigns to engage with customers and other businesses.
- Facilitated media training for executive staff and spokespeople.
- Developed ideas and leads for new stories according to industry trends.
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Provided administrative support to senior team members.
Phone Banker
Wells Fargo
McKinley BGC
01.2010 - 03.2013
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Handled incoming telephone calls, emails and chat requests.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
- Evaluated viability of funding sources and destinations to proactively detect fraud.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Referred customers to other banking departments for specialized services.
- Educated customers on online banking and mobile banking applications.
- Processed paperwork for new accounts and transactions with high degree of accuracy.
Teacher 1
Rogelio Gatchalian Elementary School
Paranaque
07.2007 - 02.2010
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Graded and evaluated student assignments, papers, and course work.
- Incorporated multiple types of teaching strategies into classroom.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Planned and implemented integrated lessons to meet national standards.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Helped students explore concepts with engaging, learning-focused activities.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Education
Bachelor of Science - Bachelor of Education Major in English
04.2001 -
- Received a Scholarship for being a Member of School Theatre Arts(Dance)
Skills
Training development aptitude
Retail materials management
Complaint resolution
Sales expertise
High-volume call centers
Inbound sales
Classroom management
Student-centered learning
Timeline
Communication Specialist - Sykes
03.2013 - 01.2015
Phone Banker - Wells Fargo
01.2010 - 03.2013
Teacher 1 - Rogelio Gatchalian Elementary School
07.2007 - 02.2010
Catanduanes State University - Bachelor of Science, Bachelor of Education Major in English
04.2001 -