Edilyn Del Valle-Benavidez

Work History

Communication Specialist

Sykes

Makati City

03.2013 - 01.2015

Designed company outreach and fundraising campaigns to engage with customers and other businesses.
Facilitated media training for executive staff and spokespeople.
Developed ideas and leads for new stories according to industry trends.
Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
Provided administrative support to senior team members.

Phone Banker

Wells Fargo

McKinley BGC

01.2010 - 03.2013

Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
Handled incoming telephone calls, emails and chat requests.
Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
Evaluated viability of funding sources and destinations to proactively detect fraud.
Stayed current on changing products, services and policies to offer exceptional service to customers.
Cross-sold credit cards, loans and other bank products.
Monitored and verified suspicious activity on customer accounts.
Referred customers to other banking departments for specialized services.
Educated customers on online banking and mobile banking applications.
Processed paperwork for new accounts and transactions with high degree of accuracy.

Teacher 1

Rogelio Gatchalian Elementary School

Paranaque

07.2007 - 02.2010

Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Graded and evaluated student assignments, papers, and course work.
Incorporated multiple types of teaching strategies into classroom.
Supported student physical, mental, and social development using classroom games and activities.
Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Planned and implemented integrated lessons to meet national standards.
Participated in parent teacher conference to discuss developments of students and increase support.
Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
Advised and counseled students to help them develop skills and knowledge required to succeed.
Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Shifted between formal and informal methods of teaching to keep students engaged.
Prepared quizzes, tests and examinations to gauge how well students were learning.
Helped students explore concepts with engaging, learning-focused activities.
Improved students' analytical skills by introducing state-of-the-art computer program technologies.
Implemented reading and writing workshops to increase student literacy and support school reading programs.
Increased educational expertise and knowledge by participating in instructor-oriented workshops.

Summary

Overview

Work History

Communication Specialist

Phone Banker

Teacher 1

Education

Bachelor of Science - Bachelor of Education Major in English

Skills

Timeline

Similar Profiles

Misael VillanuevaMisael Villanueva

Janasha TaylorJanasha Taylor

Briana PolumboBriana Polumbo