Edilberto N. Ferma II
Noble
Quezon City
Summary
To obtain a position as a member of your Company that utilizes my skills, work ethic, achievements and no-nonsense negotiating abilities.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
Work History
Intake
Shamis & Gentile
09.2024 - Current
- Managed and updated client leads and case records using Salesforce to ensure data accuracy and efficiency.
- Conducted outbound calls and responded to inbound client inquiries, delivering prompt and professional support.
- Communicated effectively with clients via phone, email, and other channels as directed by attorneys, ensuring clear and consistent correspondence throughout the case process.
Team Leader
Datamatics Solutions / RJ Globus Solutions
04.2019 - 08.2024
- Supervised and coordinated a team of proctors to ensure smooth execution of remote and on-site examinations.
- Monitored live exam sessions to ensure compliance with testing protocols, academic integrity, and security standards.
- Provided real-time support to proctors during exam sessions, resolving issues quickly to minimize disruption.
- Trained and onboarded new proctors, offering guidance on policies, procedures, and use of proctoring software tools.
- Scheduled shifts and assigned tasks to team members, ensuring adequate coverage and workload balance.
- Acted as point of escalation for complex technical or procedural issues during live exams.
- Reviewed and submitted reports on exam incidents, attendance, and proctor performance to management.
- Conducted regular quality audits of proctoring sessions and provided feedback for continuous improvement.
- Collaborated with cross-functional teams (IT, client support, operations) to ensure seamless test delivery.
- Maintained confidentiality and professionalism in handling sensitive test-taker data and examination content.
Encoder
Chronos Strategies HLK
03.2017 - 04.2019
- Review and analyze clinical documents, including doctor's notes, diagnostic results, and treatment plans, to ensure proper coding.
- Coordinate with physicians, nurses, and billing teams to clarify information and resolve discrepancies in documentation.
- Verify the accuracy of patient information and update records as needed to maintain data integrity.
- Assist in audits and internal reviews by providing complete and accurate documentation for claims.
TSR/ Team Leader
Australia Bpo
01.2011 - 03.2016
- Educate potential customers on the benefits of solar energy, system options, installation processes, and available financing or incentives.
- Conduct site assessments or coordinate technical evaluations to determine the suitability of solar panel installation for residential.
- Close sales effectively by addressing objections, negotiating terms, and guiding clients through contracts and documentation.
- Meet or exceed sales targets and performance metrics set by the company.
Loan Consultant
CITIFINANCIAL
10.2007 - 05.2008
- Evaluate loan applications by assessing client financial status, creditworthiness, and borrowing needs.
- Advise clients on suitable loan products based on their financial goals, eligibility, and current market rates.
- Collect and verify financial documents such as income statements, tax returns, credit reports, and employment history.
- Process and submit loan applications to appropriate financial institutions or underwriting departments for approval.
- Explain loan terms and conditions clearly to clients, including interest rates, repayment schedules, and associated fees.
- Guide clients through the loan process from initial inquiry to final funding, ensuring compliance with all regulations and documentation requirements.
- Follow up on pending applications to ensure timely processing and approval.
Loan Consultant
Citibank Saving
02.2005 - 09.2007
- Advise clients on suitable loan products based on their financial goals, eligibility, and current market rates.
- Collect and verify financial documents such as income statements, tax returns, credit reports, and employment history.
- Process and submit loan applications to appropriate financial institutions or underwriting departments for approval.
- Explain loan terms and conditions clearly to clients, including interest rates, repayment schedules, and associated fees.
- Guide clients through the loan process from initial inquiry to final funding, ensuring compliance with all regulations and documentation requirements.
- Follow up on pending applications to ensure timely processing and approval.
Education
UP TESDA - Hotel and Restaurant Services
UP Diliman
04.2005 - 09.2005
San Francisco High School - undefined
San Francisco High School
01.1996 - 01.2000
Sto. Nino Parochial School - undefined
Sto. Nino Parochial School
01.1990 - 01.1996
Timeline
Intake
Shamis & Gentile
09.2024 - Current
Team Leader
Datamatics Solutions / RJ Globus Solutions
04.2019 - 08.2024
Encoder
Chronos Strategies HLK
03.2017 - 04.2019
TSR/ Team Leader
Australia Bpo
01.2011 - 03.2016
Loan Consultant
CITIFINANCIAL
10.2007 - 05.2008
UP TESDA - Hotel and Restaurant Services
UP Diliman
04.2005 - 09.2005
Loan Consultant
Citibank Saving
02.2005 - 09.2007
San Francisco High School - undefined
San Francisco High School
01.1996 - 01.2000
Sto. Nino Parochial School - undefined
Sto. Nino Parochial School
01.1990 - 01.1996
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