Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

EDILBERTO Gumpay Jr. II

Balogbog
TUBIGON
EDILBERTO Gumpay Jr. II

Summary

I have some relevant experiences on what you're looking for, I would love to highlight the one that I have already performed and I am good at it,
these are for various administrative tasks, including answering emails, scheduling meetings, sales, monitoring projects, assisting with technical staff,
cold calling, and some other various positions that require support for customer service and technical.
And if you're looking for a virtual assistant, I can also share something relevant to the job of scope, where I was been responsible for handling and coordinating different kinds of projects for business appointments, and inquiries, sending and collecting paperwork, and other related duties to ensure that customer has a positive stress-free experience.

Most specially I would love to tell you that you should hire me, because I consider my self as a reliable person.
- I don't have any attendance issues, had already received a lot of awards and certificates before and always met some KPI's
- for a monthly target for incentives, i don't have as well issues with regards to power outages,
since if there's surprise power outages, i could just walk to the nearest hotel here in my place.

Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.

Overview

10
years of professional experience
3
years of post-secondary education

Work History

Maclean Financial
Dallas

Sales Development Representative
03.2023 - 09.2023

Job overview

  • Won new business by articulating full value of company's capabilities to prospects.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs, regarding on asset finance loan.
  • Utilized tools like crm, salesforce and primo to manage sensitive client information and update existing and new client profiles.
  • Maclean Financial company is an asset finance, we asset finance for all types of trucks, vehicles namely for business, Machinery for farms or anything in the industry, constructions equipments, heavy equipments, and most specially Maclean financial is connected in 50 lenders, the company cater lower and cheapest rates from for clients, “they are faster than banks.
  • Achieved and exceeded monthly and annual sales targets.

Nivo Solar/Summit Solar
Cebu City, Cebu

PROJECT COORDINATOR OR PROJECT MANAGEMENT
06.2022 - 02.2023

Job overview

  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Photocopied, distributed and emailed documents to project managers.
  • Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Checked the progress of the installations through out of different milestones, we do follow-up, notations, checking, and most specially we move a certain projects through results.
  • Reported regularly to managers on project budget, progress and technical problems.

Accenture
Cebu City, Cebu

Human Resource Service Associates
04.2020 - 01.2023

Job overview

  • Managed employees issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Helped large volume of employees processed every day with positive attitude and focus on quality and service satisfaction.
  • Boosted employees loyalty and improved implementation of solutions by personalizing interactions.
  • Trained and taught more than thousands new employees in 2022 - 2023.
  • Updated accounts with timely maintenance processing to keep records accurate and compliant with onboarding and hiring requirements.
  • Provided accurate answers and solutions to employees concerns, inquiries and complaints.
  • Developed estimates by costing materials, supplies, and labor.
  • Developed process improvements to enhance overall delivery of services.

Accenture
Cebu City, Cebu

Customer Service Expert in Email Support
04.2020 - 04.2022

Job overview

  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Insure better service for us to let the customer maximize our service at its best, we are more on system upgrades and our customers can be able to enjoy using Coinbase in advanced trading, buying, selling, depositing, and withdraw, and using Coinbase Pro, which is the advance program on the said platform and a lot more, our main job is to secure their asset were in we cater any technicalities with in regards to the service, we address any problem of mode of payments – that’s in regards to pending and declined transactions to any asset that they are going to invest with, we addressed clearing processes on the money matters, we addressed any rewards issues, and changes of cryptocurrency value, we addressed verification processed to make sure that the customer is really having a secured service, we address any legal matters if the customer wanted to file a complaint with in regards to the service, etc. It means our scope of responsibility is everything when it talks about finances and business.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.

ServiceVoice.com (SVC)
Cebu City, Cebu

Outbound Customer Service Expert for Healthcare
10.2020 - 06.2021

Job overview

  • I am working here as part-time job while I was working in Accenture.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat business, and improved sales for health insurance, medicare and medicaid.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • We cater all insurance services in the US, that’s gonna be including government insurance like Medicare and Medicaid. We addressed the complexity and confusion of healthcare matters, the first step we do is healthspan, which is to get the right health insurance coverage, We at health IQ help with, that but we don’t stop there, we help our customers increase their health literacy, we help them to stay informed with the latest news on there medications, we help our customer to get appointments they need, we help our customer on how to save money so they can afford the care they need. Finally, we help connect them with a community of people who are going through similar health challenges.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Accenture
Cebu City, Cebu

Customer Service/Technical Expert
04.2020 - 12.2020

Job overview

  • Developed new network hardware with advanced features and improved performance.
  • Implemented process improvements to smooth development cycle and increase collaboration.
  • Created innovative solutions to meet changing market demands and future growth plans.
  • Designed robust improvements to business verizon by applying technical knowledge and incorporating changes from senior staff.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured hardware, devices, and software to set up work related concerns and personal concerns for customer.
  • working in Verizon Business as a client technical and customer service support, we address any issues regarding, technical issues of phone updates and ownership, and we have updated numbers, addresses, billing, and we do sales and upgrades of service as well, we walk through the customer through difficulties on any technical issues accessing their phones.

Optum Cebu
Cebu City, Cebu

Healthcare – Briova RX Specialty Drugs
01.2019 - 01.2020

Job overview

  • Coordinated with other healthcare providers concerning treatment plans for patients.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
  • Kept records of expenses and monitored budget while recommending opportunities for cost savings.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Assist all the patients regarding on there medicated specialty drugs, we maximize the plan savings of the customer while delivering individualized patient care to employees, BriovaRx is more than a specialty pharmacy, we are an educational resource, a 24/7 support system and a trusted advisor to the members we serve. Our smart touch care management takes a holistic approach to help members manage their complex conditions and medications.

Cebu Outbouders.com
Cebu City

B2B Appointment Setter
11.2018 - 12.2018

Job overview

  • This is an advertising account, which Fan Bank shop local.
  • Scheduled and confirmed appointments and meetings for local and big businesses.
  • Calling the business owner to participate in our program for their business, our shop local program was not just only a company but more than a company that partners with big national brands like Uber and Amazon, we educate business owners that our goal is to maximize and utilize their service at its best.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.

Cebu OUtbounders.com / Global Unity
Cebu City, Cebu

Outbound Sales Agent/appointment Setter
04.2018 - 12.2018

Job overview

  • Working in an educational account based in UK, provide an education leading to the innovative transformation of skill sets provided by the university-affiliated, we educate that were not just by providing education but we provide financial assistance through student loans and great results after graduation. We are working as an outbound phone adviser as a hard seller.
  • Recorded customer feedback and sales data to improve sales and customer experience.
  • Made 300 to 400 cold calls per day resulting in client base growth by 85 to 98%.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
  • Maintained accurate database of customer accounts and sales information to enable tracking history and preserve consistent records.
  • Utilized innovative sales techniques to upsell products and services.

Alorica
Cebu City, Cebu

Technical Support/Directv ( AT&T )
08.2016 - 12.2017

Job overview

  • Answers all their queries about technical stuff and Provide them assistance for technician dispatch.
  • Configured hardware, devices, and software to set up for personal and family used business and etc.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided on-call support for critical issues related to receiver box concerns.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Convergys
Cebu City, Cebu

Technical Support/Intuit Online Payroll Support
09.2015 - 06.2016

Job overview

  • Assists businessmen and accountants with their payroll by assisting with the total calculations of taxis about federal taxes and state taxes, payroll, paychecks, and employee data processing.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Walked individuals through basic troubleshooting tasks.
  • Monitored systems in operation and quickly troubleshot errors.
  • Provided basic end-user troubleshooting and desktop support, through payroll issues and problems paycheck's.

Survey Sampling International
Cebu City, Cebu

Market Researcher/Political Projects
09.2013 - 12.2013

Job overview

  • Accepts responsibility for our own actions and their consequences. We learn from our mistakes we do not frame or blame others. The scope of my work is to continue building its leadership position in the industry by providing value-added services that help business maximize their return on market research and customer relationship management activities. It’s a competitive data collection center in the world. We do research and help those organizations, companies, establishments s, politicians, and businesses to maximize their productivity and quality in order to meet the specific standards to remain competitive with others.
  • Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
  • Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic for better revenues.
  • Created and evaluated target segmentation, email and canvas elements to maximize marketing campaign coverage.
  • Monitored marketing and sales trends to generate forecasts and measure effectiveness of campaigns.

Education

Philippines State College of Aeronautics
Mactan Lapu-Lapu City

Bachelor of Arts from Aircraft Maintenance And Technology
03.2006 - 03.2009

University Overview

  • Member of Student Supreme Council
  • Completed professional development in Aviation Safety
  • Member of Philippine Taekwondo Association
  • Awarded for the most responsible student.

Skills

Product and service sales

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Accomplishments

Accomplishments
  • Collaborated with team of 100% in the development of asset finance loan.

Timeline

Sales Development Representative
Maclean Financial
03.2023 - 09.2023
PROJECT COORDINATOR OR PROJECT MANAGEMENT
Nivo Solar/Summit Solar
06.2022 - 02.2023
Outbound Customer Service Expert for Healthcare
ServiceVoice.com (SVC)
10.2020 - 06.2021
Human Resource Service Associates
Accenture
04.2020 - 01.2023
Customer Service Expert in Email Support
Accenture
04.2020 - 04.2022
Customer Service/Technical Expert
Accenture
04.2020 - 12.2020
Healthcare – Briova RX Specialty Drugs
Optum Cebu
01.2019 - 01.2020
B2B Appointment Setter
Cebu Outbouders.com
11.2018 - 12.2018
Outbound Sales Agent/appointment Setter
Cebu OUtbounders.com / Global Unity
04.2018 - 12.2018
Technical Support/Directv ( AT&T )
Alorica
08.2016 - 12.2017
Technical Support/Intuit Online Payroll Support
Convergys
09.2015 - 06.2016
Market Researcher/Political Projects
Survey Sampling International
09.2013 - 12.2013
Philippines State College of Aeronautics
Bachelor of Arts from Aircraft Maintenance And Technology
03.2006 - 03.2009
EDILBERTO Gumpay Jr. IIBalogbog