Hi, I’m
EDUARD GIL FELIX
Manila
Summary
A dynamic aviation professional with a strong background in Planning, Operations, and aviation software, seeking to elevate career within the aviation industry. Adept at leveraging skills and experience to drive operational success and enhance organizational efficiency. Committed to contributing to team success and advancing innovative solutions for the aviation sector.
Overview
15
years of professional experience
Work History
CEBU PACIFIC AIR INC.
CREW PLANNING OFFICER
02.2018 - Current
Job overview
- Manage the generation and modification/maintenance of crew routes.
- Manage and handle the generation, distribution, modification, maintenance and release of crew rosters.
- Participate in the development and maintenance of departmental processes, procedures and manuals.
- Validate regularly the completeness of the crew line-up with the flights sectors to be operated and the on-time maintenance of crew pairings and crew rosters resulting from crew absences, flight changes and other operational factors.
- Comply consistently to the relevant CAAP regulations and Company policies in creating and managing crew routes and crew rosters.
- Arrange/re-arrange all required logistical support in advance for crew members, e.g., deadhead/positioning crew booking, jump seat reservation, hotel and transportation arrangement, immigration and customs requirement liaising, etc.
- Initiate the production of relevant statistical reports as basis for roster distribution analysis.
CEBU PACIFIC AIR INC.
CREW CONTROLLER
02.2016 - 01.2018
Job overview
- Performs the maintenance of published crew roster with utmost compliance with aviation regulation and current policies.
- Close coordination with Fleet Control, Flight Dispatch, Airport Services and Maintenance.
- Works on adjustment of crew pairings and crew roster to recover from disruptions brought by flight schedule changes, crew absences, training activities and other operational factors affecting crew availability.
- Ensures that all flights to be operated are completely and properly manned at all times.
- Produces all required reports/documents relevant to the published crew rosters.
AVIATION CONCEPTS LOGISTICS INC. / GLOBAL VIRTUOSO
CREWING LOGISTICS OFFICER
05.2015 - 12.2015
Job overview
- Company Overview: (Jetstar Airways Ltd. Australia)
- Ensures all tasks in given area are performed and maintained to a high standard in compliance with the requirements of the company operations manual and procedures.
- Ensures all crew are notified of any changes to their published roster in a timely manner with regards to logistics requirements.
- Co-ordinate accommodation and transportation for crew movements.
- Ensures all reports and support functions are done as per company and departmental policy.
- Ensures all necessary Government and Airport Departments (i.e. Immigration, Customs and Handling Agents) are provided with required documentation.
- Handles inbound calls for Crew, Hotel and Transport Providers.
- Makes Airline reservations thru Amadeus and Skyspeed.
- Liaise with Crewing any disruptions and to make sure that ground training requirements are achieved accurately and on time.
- (Jetstar Airways Ltd. Australia)
QATAR AVIATION SERVICES
CUSTOMER SERVICE AGENT
09.2012 - 04.2015
Job overview
- Company Overview: - DOHA QATAR
- Issue boarding cards to customers after verifying and asking pertinent questions of their basic information and visas.
- Educate passengers about airport security protocols and luggage allowances.
- Giving the customer information about arrival and departure times, reserving tickets with a particular airline, and a wide variety of other topics.
- Handle special requests and irritated customers, service irregularities, and process minor claim settlements at the airport.
- Perform airfield management activities, which may include escorting passengers and or crew members' airfield via different traveling modes i.e. walking or driving of company vehicle.
- - DOHA QATAR
PHILIPPINE AIRPORT GROUND SUPPORT SOLUTIONS
CUSTOMER SERVICE AGENT
11.2010 - 05.2012
Job overview
- Act as a ground host/hostess.
- Offering services with a smile to the passenger in order to psychologically prepare them for more pleasurable experience ahead.
- To portray the Airline in good light and to make sure that the passengers are receiving an excellent kind of service that would exceed their expectation about the airline.
Education
Emilio Aguinaldo College
BACHELOR OF SCIENCE from NURSING
01.2007
Skills
- Proficient in oral and written communication in Filipino and English
- Crew Scheduling & Rostering
- Intermediate Flight Planning
- Operational Disruption Management
- Flight Duty Time (FDTL) & Fatigue Risk Management
- Resource Allocation & Optimization
- Data Analysis & Demand Forecasting
- Advanced Excel & Scheduling Software (AIMS)
- Stakeholder Engagement & Cross-Functional Communication
- Customer Service Excellence
- Project & Time Management
- Crisis Response & Contingency Planning
Trainings And Seminars
- 02/17/24, Fatigue Risk Management program
- 05/09/23, Safety Management System
- 03/17/22, Business Analytics Foundations
- 05/15/15, Skyspeed Booking Reservation
- 05/20/15, Amadeus Booking Reservation
- 01/14/15, Schengen entry requirements and profiling
- 01/15/15, British Entry Requirements and Profiling
- 10/26/14, Dangerous Goods Cat-09
- 10/25/14, Aviation Security Awareness Course
- 10/25/14, Basic Airside Safety Awareness
- 02/18/14, Handling Passenger With Reduce Mobility Course
- 08/08/13, Mercator Airlines Reservations System (MARS)
- 02/13/13, Sita Departure Control System
- 12/25/12, Humanitarian Response Training
- 12/13/12, Passenger Handling Course
- 11/01/10, Passenger Service Basic Training Course
- 11/01/10, Dangerous Good Training Course
- 02/01/11, Service Straight from the Heart Campaign by Cathay Pacific Airways.
- 02/01/11, Australian Documents Passport/Visa Check
- 03/01/11, United States Documents Passport/Visa Check
Personal Information
- Age: 39
- Height: 6 ft
- Weight: 190 lbs
- Date of Birth: 11/02/86
- Nationality: Filipino
Affiliations
- The Feast
Swimming, Biking, Hiking, Cooking
Outside of work, I’m all about movement, discovery, and a little culinary magic. I find peace in swimming—nothing beats the calm of open water or a few quiet laps to reset the mind. Biking and hiking keep me grounded and adventurous, whether it’s tackling rugged trails or just chasing the next great view. Travel fuels my curiosity—every new place is a chance to learn, connect, and be humbled. And when I’m home, cooking lets me bring a bit of the world into my kitchen (and onto other people’s plates). For me, it’s all about staying active, being present, and making life a little more flavorful—literally and figuratively.
Languages
English
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Timeline
CREW PLANNING OFFICER
CEBU PACIFIC AIR INC.
02.2018 - Current
CREW CONTROLLER
CEBU PACIFIC AIR INC.
02.2016 - 01.2018
CREWING LOGISTICS OFFICER
AVIATION CONCEPTS LOGISTICS INC. / GLOBAL VIRTUOSO
05.2015 - 12.2015
CUSTOMER SERVICE AGENT
QATAR AVIATION SERVICES
09.2012 - 04.2015
CUSTOMER SERVICE AGENT
PHILIPPINE AIRPORT GROUND SUPPORT SOLUTIONS
11.2010 - 05.2012
Emilio Aguinaldo College
BACHELOR OF SCIENCE from NURSING
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