Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Interests
Timeline
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Edgardo Gonzalo Puyat

Edgardo Gonzalo Puyat

Mandaluyong City, Metro Manila,00

Summary

I am always energetic and eager to learn new skills, Also Flexible in my task by thinking outside the box.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative for Monday.com

TELUS Digital
02.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Handled customer inquires for software support
  • Trained staff on operating procedures and company services.
  • Helped customers with complex task regarding their workflow setups for their businesses
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.

Freelance in Production

Philippine KPOP Convention Inc
10.2019 - Current
  • Company Overview: Former President of HM Entertainment
  • Permit applications
  • Company research
  • Contact multiple business for partnership
  • Kpop Events such as KPOPCON 11
  • Event Management
  • Business Integration
  • Social Media Admin
  • Former President of HM Entertainment

Social Media Admin

Shepherd's Voice Radio and Television Foundation, Inc.
06.2018 - 06.2019
  • Handling of Facebook, YouTube, Instagram accounts of various groups under the foundation
  • Interactions with Customers/Fans
  • Selling of merchandise
  • Finding potential Sponsors
  • Contact: Mario Serrano 09399261217

Marketing Manager

HM Creative Management Innovations Inc
07.2016 - 06.2018
  • Local and Korean Concert Producer with ties to Gaon Korea
  • Promotion of events
  • Coordination with local sponsors and partners
  • Coordination with Korean Team
  • In charge of K-Pop Republic 2 in Circuit Makati
  • The Big Big Show in Solaire Resort and Casino

Customer Service Representative

Telus
06.2015 - 06.2016
  • Customer care dealing with irate customers
  • De-escalation of complaints
  • Upselling our products
  • Promotion of Products

Education

Bachelor of Science - Hotel and Restaurant Institutional Management

De La Salle College of Saint Benilde
Manila, Metro Manila, Philippines
06.2015

Skills

  • Logical decision-maker

  • Flexible problem solving

  • Effective communicator

  • Empathetic listener

  • Technical proficiency

  • Proficient in communication

  • Customer complaint management

  • Appointment scheduling

  • Account management

  • Technical troubleshooting

  • Call center experience

  • Positive and professional

Certification

Social Media Management from Facebook Thru Coursera, 11/01/21, Present

Languages

English
Filipino

Hobbies and Interests

  • Listening to Music
  • Blogs
  • Marketing
  • Korean Pop Culture
  • Japanese Culture

Interests

My interest include multicultural aspects such as Japanese and Korean food and culture I also enjoy reading and taking long drives to see the different scenery

Timeline

Customer Service Representative for Monday.com

TELUS Digital
02.2023 - Current

Freelance in Production

Philippine KPOP Convention Inc
10.2019 - Current

Social Media Admin

Shepherd's Voice Radio and Television Foundation, Inc.
06.2018 - 06.2019

Marketing Manager

HM Creative Management Innovations Inc
07.2016 - 06.2018

Customer Service Representative

Telus
06.2015 - 06.2016

Bachelor of Science - Hotel and Restaurant Institutional Management

De La Salle College of Saint Benilde

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Edgardo Gonzalo Puyat