EDGARDO CHRISTIAN GUMABAO
SELF EMPLOYED PROFESSIONAL
Valenzuela, Metro Manila
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 6 years of experience in BPO industry.
Overview
6
6
years of professional experience
Work History
Mobile Support Specialist/ Tier 2
Orchid Cybertech Services Invc
06.2022 - 04.2024
- Monitored systems in operation and quickly troubleshot errors for mobile network issue.
- Streamlined support procedures for quicker response times, resulting in higher client retention rates by doing offline task as we indulged into sending emails and making outbound calls for sim activation and order withdrawals on a scheduled/appointment date and time to remind client for their pending mobile order,informing client about the plan ,its inclusion and validity.
- Boosted customer confidence in company products through consistent provision of accurate information during interactions.
- Responded to customer inquiries via email ,inbound and outbound calls and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
Technical Support/Billing Specialist/SME
VXI Global Holdings B.V
09.2018 - 05.2022
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions and setting up Technician appointment if necessary.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Researched and resolved billing discrepancies to enable accurate billing.
- Strengthened client relationships through effective communication regarding billing issues and concern via scheduled outbound calls.
- Carefully assisted staff ensuring that theyre up to date for product knowledge.
- Performing outbound calls for possible endorsement or escalation.
Education
Bachelor of Science - Entrepreneurship
Bicol University -CBEM
Daraga, Province Of Albay, Philippines 05.2001 -
Skills
- Customer Relationship Management
- Remote Support
- Ticket management
- Call Management
Timeline
Mobile Support Specialist/ Tier 2
Orchid Cybertech Services Invc
06.2022 - 04.2024
Technical Support/Billing Specialist/SME
VXI Global Holdings B.V
09.2018 - 05.2022
Bachelor of Science - Entrepreneurship
Bicol University -CBEM
05.2001 -
Similar Profiles
Jericho ManahanJericho Manahan
Complaints Officer at Orchid Cybertech Services IncorporatedComplaints Officer at Orchid Cybertech Services Incorporated
PRINCESS JOY FERNANDOPRINCESS JOY FERNANDO
Technical Support Representative at Orchid Cybertech Services Inc.Technical Support Representative at Orchid Cybertech Services Inc.
Ramon Christopher RamirezRamon Christopher Ramirez
Corporate Account Manager at TPG - Manila/ Orchid Cybertech Services Inc.Corporate Account Manager at TPG - Manila/ Orchid Cybertech Services Inc.