Edgardo C. Sanchez
161 Purok 3, Palincaro
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
31
31
years of professional experience
Work History
General Manager
JCS Enterprises & General Trading
Tuy
07.2018 - 05.2022
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared detailed reports outlining key performance metrics related to operational success.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Identified areas of improvement in current business practices and developed action plans for implementation.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Managing Partner
Amazon - Loggerheads Personal Shopper
North Carolina
06.2016 - 01.2017
- Maximized productivity through the hiring, training, and mentoring of staff members.
- Formulated and applied strategies to uncover untapped market opportunities.
- Implemented innovative solutions to address challenges within operations.
- Managed promotional activities to drive an increase in revenue.
- Spearheaded efforts to streamline operations and improve service delivery through the successful integration of technologies and system upgrades.
- Successfully drove initiatives to improve client satisfaction and retention, emphasizing customer service excellence.
IT Infrastructure Manager
Wehbe Insurance Services, LLC
Dubai
01.2008 - 04.2016
- Designed new LAN and WAN architectures to improve scalability and reliability of existing networks.
- Configured and maintained routers, switches, hubs, firewalls, and wireless access points.
- Performed regular system maintenance tasks including upgrades and patching of operating systems.
- Monitored network performance and troubleshot network connectivity issues.
- Provided technical support for users experiencing network problems or other computer-related issues.
- Installed software applications on servers according to company standards.
- Created user accounts in Active Directory with appropriate permissions and privileges.
- Coordinated with vendors for purchasing of networking equipment as required by business needs.
- Worked closely with end users to solve problems related to hardware and software.
- Monitored system upgrades, patches and new configurations.
- Performed routine troubleshooting and network monitoring.
- Installed and supported hardware and software for desktops, servers, and printers.
- Promoted continuous improvement for IT governance processes.
Marketing Strategist
Amagic Technologies USA
Dubai
04.1999 - 04.2002
- Established processes for tracking budget expenditures related to marketing activities.
- Designed promotional materials such as flyers, brochures, banners and other collateral for print or online advertising.
- Compiled reports on campaign performance metrics for management review.
- Provided support during product launches by creating messaging that resonates with target audiences.
- Conducted competitive analysis to evaluate the effectiveness of current strategies.
- Analyzed customer data to identify trends in consumer behavior and preferences.
- Created and implemented campaigns across multiple channels to maximize ROI and reach target audiences.
- Monitored key performance indicators such as website traffic, lead generation rates and conversion rates to measure success of campaigns.
- Managed digital media presence including email campaigns, social media posts, search engine optimization.
- Coordinated marketing events for showcasing product and service offerings.
Financial Analyst
Jassim Alwazzan Sons Group
Al Shuwaikh
05.1994 - 03.1999
- Performed quantitative analysis of historical data to identify patterns or anomalies in the data set.
- Assisted senior management in preparing timely reports for board meetings.
- Analyzed trends in financial performance to identify areas for improvement.
- Evaluated complex financial information from multiple sources to make sound recommendations.
- Developed strategies to improve efficiency of business operations and reduce costs.
- Prepared monthly balance sheets, income statements, cash flows statements, budgets.
- Drafted presentations summarizing key findings from financial analyses.
- Prepared monthly, quarterly and annual financial reports for management review.
- Analyzed financial data to identify trends, patterns and strategies.
- Assisted in the budgeting process by providing detailed revenue and expense forecasts.
- Implemented cost-saving measures by analyzing expense reports and identifying inefficiencies.
- Collaborated with senior management to develop and monitor key financial performance indicators (KPIs).
- Evaluated new business opportunities and conducted feasibility studies to assess financial viability.
- Utilized financial software and advanced Excel functions to streamline data analysis and reporting processes.
- Illustrated concepts with charts and graphs showing historical and forecasted trends.
Administrative Officer
Tariq Alghanim Limited, WLL
Al Reggae
10.1991 - 11.1993
- Compiled data for statistical analysis and reporting purposes.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Education
High School Diploma -
New Horizons Training - UAE
Dubai, UAE08-2011
GED -
STI College Balayan, Inc.
Balayan, Batangas10-2007
Associate of Arts - Commercial Science
Sacred Heart College
Lucena City, Quezon03-1989
Skills
- Technical Troubleshooting
- Server Administration
- Mobile Device Support
- Network Connectivity
- Operating Systems Expertise
- Remote Desktop Management
- Customer Support
- Hardware Configuration/diagnostics
- Software Installation
- System Administration
- Training abilities
- MS Office proficiency
- User Training
Languages
Filipino
First Language
English
Proficient (C2)
C2
Arabic
Elementary (A2)
A2
Accomplishments
- STI Philippines Alumni of the Year Awardee (2017)
References
References available upon request.
Timeline
General Manager
JCS Enterprises & General Trading
07.2018 - 05.2022
Managing Partner
Amazon - Loggerheads Personal Shopper
06.2016 - 01.2017
IT Infrastructure Manager
Wehbe Insurance Services, LLC
01.2008 - 04.2016
Marketing Strategist
Amagic Technologies USA
04.1999 - 04.2002
Financial Analyst
Jassim Alwazzan Sons Group
05.1994 - 03.1999
Administrative Officer
Tariq Alghanim Limited, WLL
10.1991 - 11.1993
High School Diploma -
New Horizons Training - UAE
GED -
STI College Balayan, Inc.
Associate of Arts - Commercial Science
Sacred Heart College
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