Edgar Allan Cuevas
Service Crew Trainer,Restaurant Supervisor
Philippines
Summary
Professional and prepared restaurant management professional with robust experience in ensuring efficient operations and high-quality customer service. Strong focus on team collaboration and adapting to dynamic needs to achieve optimal results. Skilled in staff training, inventory management, and conflict resolution. Known for reliability, effective leadership, and fostering positive work environment.
Overview
1
1
Language
16
16
years of professional experience
Work History
Restaurant Supervisor
Hungry Bunny Restaurant Dammam,Saudi Arabia
01.2016 - Current
- Assisted in food preparation and presentation, ensuring adherence to hygiene standards.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness of dining area and kitchen, following safety protocols effectively.
- Collaborated with team members to streamline service processes during peak hours.
Restaurant Worker
HB Company
02.2013 - 12.2015
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in food preparation and maintained kitchen cleanliness standards.
- Operated point-of-sale system efficiently, processing customer transactions accurately.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
Service Crew,Crew Trainer
Jollibee Foods Corporation
05.2010 - 06.2012
- Trained new crew members on operational procedures and customer service standards.
- Assisted in developing training materials to enhance team performance and efficiency.
- Monitored crew adherence to health and safety regulations during peak hours.
- Provided on-the-job coaching to improve team execution of service protocols.
- Facilitated regular training sessions to reinforce menu knowledge and product quality standards.
- Evaluated trainee performance, offering constructive feedback for continuous improvement.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Education
BBA - Undergraduate
Saint Columban College
Pagadian City, Philippines Skills
Staff training
Hospitality
Team coordination
Guest relations
Strategic planning
Marketing campaigns
Business development
Customer service
Strong work ethic
Food safety knowledge
Cleanliness and hygiene
Food preparation procedures
Scheduling
Timeline
Restaurant Supervisor
Hungry Bunny Restaurant Dammam,Saudi Arabia
01.2016 - Current
Restaurant Worker
HB Company
02.2013 - 12.2015
Service Crew,Crew Trainer
Jollibee Foods Corporation
05.2010 - 06.2012
BBA - Undergraduate
Saint Columban College