Edgar R. Somosierra
IT Infrastructure Officer
San Pedro, Province Of Laguna,RIZ
Summary
Innovative IT professional with 25+ years of progressive experience in the IT industry in the areas of network and system architecture and administration, technical operations and desktop support. Managed an IT network and server architecture and administration unit for over 13 years. Managed an IT helpdesk support unit for 4 years. Managed various IT projects ranging infrastructure, data center architecture, information security, document management, service desk, and networking projects.
Overview
28
28
years of professional experience
Work History
Senior Manager, ISD Head of Infrastructure
Fortune General Insurance Corporation
1 2023 - Current
- Lead a team that manages the servers, network, AWS and Linode cloud infrastructure, security and technical operations of the company
Business Owner
Lynjhes Store
01.2020 - Current
- Managed and operated a successful mini-grocery retail store
- Developed and implemented sales strategies in expanding customers from household to other small stores resulting in 4x increase in daily sales
- Oversaw financial operations including budgeting, forecasting, and financial tracking
- Oversaw inventory/stock tracking and supplier management
IT Engineering and Architecture Head
Mapfre Insular Insurance Corporation
01.2004 - 01.2019
- Led a team of 7 people in IT architecture that resulted in the advancement and evolution of company used technologies
- Led a team of 3 people in IT helpdesk unit resulting in increased rate of incident resolution that complied with the company’s global standard
- Led a local team in implementing the company’s ITSM solution for incident management - HP Service Manager
- Led local team in implementing the company’s document management solution - Documentum
- Led a local team in implementing process mapping, process automation and robotic process automation solutions (ARIS, WebMethods, UiPath)
- Implemented server and network high-availability and backup and recovery systems resulting in 99% uptime for the mission-critical insurance systems
- Developed and implemented new policies and procedures
- Planned and managed the budget and financial reporting to the department
- Coordinated with cross-functional teams to ensure timely delivery of projects
- Implemented an specialized application in the Azure Cloud Platform
Technical Support Specialist
01.2001 - 01.2004
- Provided remote and on-site technical support to end users, troubleshooting and resolving a wide range of technical issues related to hardware, software, and network systems
- Responded to customer inquiries via phone, email, and online chat, maintaining high levels of customer satisfaction and maintaining positive customer relationships
- Configured and installed hardware and software, including operating systems, applications, and network equipment
- Monitored and maintained the performance of servers, workstations, and other network devices, ensuring optimal performance and resolving issues as needed
- Managed and maintained IT inventory, including tracking and replacing hardware and software as needed
- Contributed to the development and maintenance of IT documentation and procedures, ensuring that all relevant information is accurate and up-to-date
- Provided training and mentorship to junior team members and new hires, fostering a positive and collaborative team environment.
Network Administrator
MESCO Inc.
05.1997 - 07.2001
- Provided technical support to end-users in a diskless Novell netware based workstations and server environment
- Configured and installed hardware and software.
Technical Support Leader
SIM Computer Sales
04.1996 - 06.1997
- Assembled computers and installed computer peripherals, operating systems for walk-in and customer order
- Provided pre-sales and post-sales support for desktop computers.
Education
Bachelor of Science in Computer Engineering (BSCoE) -
Polytechnic University of the Philippines
Skills
Strategic Planning
Operations Management
Problem-Solving
Project Planning
Problem Resolution
Customer Service
Technical Proficiency
Troubleshooting and problem resolution
Resource Allocation
Talent Development
Decision-Making
Technicalskillsexperience
Cloud technologies: AWS EC2/RDS/S3, Linodes virtual machines, networking and firewall, Docker, Office365 Administration, Cybersecurity: EDR solutions, Cloudflare services, Web/API security, Fortinet firewall, Meraki Switches, Unifi Wifi infrastructure, Software/backend development – Golang, Postgres, Router frameworks, web frameworks, Server virtualization on Citrix XenServer, Microsoft Hyper-V, VMware -Proxmox, KVMSAN – iSCSI NetApp and Dell Equallogic storage appliance, Oracle database administration (9i/10g), Windows Desktop and Windows Servers up to 2016, Linux server - Redhat Linux / CentOS/Ubuntu, Network technologies and protocols – HP,3Com, Cisco routers and switches. TCP/IP, DNS, DHCP, SMB, SNMP, VLAN, Ruckus Wi-Fi, Routing protocols, SMTP, FTP, HTTP, etc), Microsoft Office365 administration, Azure cloud, Network optimization and monitoring – Riverbed platforms, Application delivery technologies – Microsoft remote desktop and Citrix Appserver, Local Exchange Server 5.5/2003, Nextgen firewalls and content filtering (Checkpoint, Palo-alto, Backup and recovery – Backup Exec, Oracle RMAN, ITIL concept for IT service management
Personal Information
- Age: 51
- Date of Birth: 01/14/73
- Marital Status: Married
- Religion: Iglesia Ni Cristo
Timeline
Business Owner
Lynjhes Store
01.2020 - Current
IT Engineering and Architecture Head
Mapfre Insular Insurance Corporation
01.2004 - 01.2019
Technical Support Specialist
01.2001 - 01.2004
Network Administrator
MESCO Inc.
05.1997 - 07.2001
Technical Support Leader
SIM Computer Sales
04.1996 - 06.1997
Senior Manager, ISD Head of Infrastructure
Fortune General Insurance Corporation
1 2023 - Current
Bachelor of Science in Computer Engineering (BSCoE) -
Polytechnic University of the Philippines
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