EDGAR BERMEJO
Summary
Knowledgeable business owner with proven background in running successful businesses and driving growth. Leveraged strategic planning and operational excellence to achieve significant milestones. Demonstrated leadership and problem-solving skills to enhance team performance and operational efficiency.
Overview
14
14
years of professional experience
Work History
Business Owner
Water Purification and Refilling Station
01.2019 - Current
- Oversee the overall operations of the water refilling station, including water purification processes, inventory management, and equipment maintenance.
- Ensure compliance with health and safety standards, sanitation regulations, and quality control measures.
- Monitor production efficiency, water quality, and customer satisfaction levels.
- Conduct regular inspections of equipment, including water filtration systems, dispensing machines, pumps, and plumbing fixtures.
- Identify and diagnose mechanical, electrical, or plumbing issues affecting equipment performance.
- Utilize diagnostic tools and techniques to troubleshoot problems and determine necessary repairs.
- Perform repairs, adjustments, and replacements of faulty components or parts to restore equipment functionality.
- Complete preventive maintenance tasks according to scheduled maintenance plans to prevent breakdowns and prolong equipment lifespan.
- Clean, lubricate, and calibrate equipment as needed to ensure optimal performance and efficiency.
Customer Support
Eperformax
08.2023 - 10.2023
- Answering customer inquiries related to returns, exchanges, and refunds.
- Providing information about the company's return and refund policies.
- Assisting customers with the return process, including providing guidance on required documentation and steps.
- Listening to customer complaints and concerns regarding returns or refunds.
- Attempting to resolve customer issues and complaints in a professional and empathetic manner.
- Investigating and identifying the root cause of the return or refund request.
- Accepting and processing customer requests for product returns or exchanges.
- Verifying the eligibility of the return or exchange based on company policies.
- Creating return or exchange orders in the system and providing customers with relevant details.
- Initiating refund requests and processing them according to company guidelines.
- Verifying the returned item's condition and ensuring it meets the criteria for a refund.
- Coordinating with relevant departments to ensure timely and accurate refunds.
- Maintaining accurate records of all return and refund transactions.
- Documenting customer interactions, including issues, resolutions, and refund details.
- Compiling reports on return and refund trends and performance metrics.
- Ensuring compliance with the company's return and refund policies.
- Keeping up to date with any changes or updates to these policies.
- Communicating policy information to customers and addressing any concerns.
- Keeping customers informed about the status of their return or refund requests.
- Providing clear and concise information regarding timelines, processes, and next steps.
- Following up with customers as needed to ensure their satisfaction.
- Effectively resolving customer issues, whether through processing returns, refunds, or proposing alternative solutions.
- Finding creative solutions to complex customer problems.
- Educating customers on how to properly package and return products to expedite the process.
- Offering guidance on avoiding common issues that lead to returns or refunds.
- Demonstrating empathy and patience when dealing with upset or frustrated customers.
- Always maintaining a professional and courteous demeanor.
- Ensuring compliance with data protection and security protocols when handling customer information.
- Protecting sensitive customer data and following company security policies.
Waiter/Pool Lifeguard
Dubai International Seafarers Centre
06.2013 - 08.2018
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware set to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Met with chef to review daily specials and menu changes.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Informed customers about daily and seasonal specials.
- Trained new servers on restaurant policies and procedures.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Service Crew/Cashier Assistant
Max's Restaurant
04.2011 - 03.2012
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Answered questions about store policies and addressed customer concerns.
- Cleaned and sanitized cashier workstation and scanning area.
- Worked with other associates to support cashiers and management needs.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Met customer needs through polite, friendly and attentive service.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor Undergraduate - Hotel And Restaurant Management
Capiz State University
Sigma, Capiz03-2011
Certificate - Contact Center Services NCII
TESDA
Roxas, Province Of Capiz, Philippines08-2023
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Work Planning and Prioritization
- Business planning
- Employee training
- Relationship building
- Team collaboration and leadership
- Business development
- Strategic Decision-making
References
- Christine, Villa, +61415105688, 3 Frigate Place, Southern River, WA, 6110
- Joemar, Bermejo, +61416688444, 1 NewMerrie Street, Southern River
- Fela Rose, Delco, +639173007393, Delcool Installation, Philippines
Timeline
Customer Support
Eperformax
08.2023 - 10.2023
Business Owner
Water Purification and Refilling Station
01.2019 - Current
Waiter/Pool Lifeguard
Dubai International Seafarers Centre
06.2013 - 08.2018
Service Crew/Cashier Assistant
Max's Restaurant
04.2011 - 03.2012
Bachelor Undergraduate - Hotel And Restaurant Management
Capiz State University
Certificate - Contact Center Services NCII
TESDA
Similar Profiles
Maricar BorleoMaricar Borleo
Quality Controller/Business Co-Owner at Saint John Water Refilling StationQuality Controller/Business Co-Owner at Saint John Water Refilling Station
Cristina ArcenalCristina Arcenal
Product Owner at CAAAAR FETCH UP WATER REFILLING STATIONProduct Owner at CAAAAR FETCH UP WATER REFILLING STATION
Edward SantosEdward Santos
Staff Member at Aqualife Water Refilling StationStaff Member at Aqualife Water Refilling Station