EDGAR BERMEJO
WAITER
ROXAS CITY
Summary
Focused and reliable Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Waiter
DUBAI INTERNATIONAL SEAFARERS CENTRE
Dubai
06.2013 - 08.2018
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Met with chef to review daily specials and menu changes.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Informed customers about daily and seasonal specials.
- Trained new servers on restaurant policies and procedures.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales Associate
SM PRIME HOLDINGS
Quezon City
04.2012 - 04.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to event marketing, sales and brand promotion.
- Presented professional image consistent with company's brand values.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
Service Crew/Cashier Assistant
Max's Restaurant
Sta. Mesa Manila
04.2011 - 03.2012
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Answered questions about store policies and addressed customer concerns.
- Cleaned and sanitized cashier workstation and scanning area.
- Worked with other associates to support cashiers and management needs.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Met customer needs through polite, friendly and attentive service.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Science - Hotel And Restaurant Management
06.2009 - 03.2011
Skills
Guest relations management
Food spoilage prevention
To-go order preparation
High-volume dining
Upselling techniques
Wine knowledge
Guest seating arrangements
Food and beverage pairings
Banquet coordination
Menu presentation
Dining area maintenance
Order accuracy
Compliance standards
Accurate money handling
Timeline
Waiter - DUBAI INTERNATIONAL SEAFARERS CENTRE
06.2013 - 08.2018
Sales Associate - SM PRIME HOLDINGS
04.2012 - 04.2013
Service Crew/Cashier Assistant - Max's Restaurant
04.2011 - 03.2012
Capiz State University - Associate of Science, Hotel And Restaurant Management
06.2009 - 03.2011