Ederlyn Serrano
Lubao
Summary
To obtain a challenging position as a server in a fine dining establishment where my skills and experience can be utilized to provide exceptional dining experiences for guests.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Owner
Five Star Chicken
12.2022 - Present
- Managed inventory levels to meet customer demand while minimizing costs.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Monitored cash flow to ensure proper budgeting of resources.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Oversaw daily operations of the business and provided guidance when needed.
Assistant Manager
Il Teatro Restaurant, Italian fine dining
11.2015 - 07.2021
- Collaborated with management on developing strategic plans for achieving business goals.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
Team Leader
Il Teatro Restaurant, Italian fine dining
Wynn Resorts Macau Limited
04.2010 - 11.2015
- Assisted in opening and closing duties, including setting up and breaking down tables, managing reservations.
- Demonstrated attention to detail in accurately taking and delivering orders, including communicating with guests to ensure their satisfaction.
Fine Dining Server
Il Teatro Restaurant, Italian fine dining
Wynn Resorts Macau Limited
02.2008 - 04.2010
- Provided exemplary service to guests in a high-end restaurant setting, including recommending wine pairings and making menu suggestions
- Greeted guests upon arrival and escorted them to their assigned tables.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Promoted additional menu items or special offers as appropriate.
Education
Midwifery -
Bataan Colleges
05.1994
Skills
- Task Delegation
- Upselling strategies
- Staff Training and Development
- Menu knowledge
- Guest service
- Complaint Handling
Awards
- Consistently received positive feedback from guests, resulting in repeat business and increased revenue for the restaurant.
- Successfully completed training in wine knowledge and service, as well as proper dining etiquette and service techniques.
- Achiever of FORBES Five star award.
Certification
- Star of the Month award as a Server
- Star of the Month award as a Team Leader
- Diamond Award
- MORSE gold pin competition finalist
- Completed various old and new world wine training
- Competed Train the Trainor taring
Timeline
Business Owner
Five Star Chicken
12.2022 - Present
Assistant Manager
Il Teatro Restaurant, Italian fine dining
11.2015 - 07.2021
Team Leader
Il Teatro Restaurant, Italian fine dining
04.2010 - 11.2015
Fine Dining Server
Il Teatro Restaurant, Italian fine dining
02.2008 - 04.2010
Midwifery -
Bataan Colleges
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