EDEN WARREN S. REGIDOR
MARAGUSAN
Summary
A highly motivated and results-driven Collection Officer with over 7 years of experience in the financial services and banking industry. Skilled in collections, marketing, and customer relationship management with a strong background in driving revenue and minimizing risk. Currently seeking to leverage my expertise in financial services at an innovative and growth-oriented company.
Professional collections specialist with high standard for achieving results. Demonstrates strong analytical skills, effective communication, and collaborative approach to team success. Easily adapts to changing requirements and consistently ensures reliable outcomes. Proven ability to manage accounts, negotiate settlements, and maintain positive client relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collection Associates
Enterprise Bank
01.2022 - Current
- Manage a portfolio of delinquent accounts to ensure timely collection of outstanding balances.
- Negotiate payment terms with customers to recover outstanding debts and minimize company risk.
- Provide excellent customer service while maintaining professionalism during collection efforts.
- Collaborate with cross-functional teams to track collection progress and resolve payment disputes.
- Implement proactive strategies to reduce future delinquencies through payment reminders and relationship-building.
Collection and Marketing Officer
King Coop
01.2021 - 01.2022
- Conducted collections efforts for overdue accounts and collaborated with the finance team to process payments.
- Developed and implemented marketing strategies to promote products and services to existing and potential customers.
- Increased customer engagement through digital marketing campaigns and social media outreach.
- Worked closely with sales and customer service teams to ensure a seamless customer experience.
- Utilized data analysis to track collection performance and optimize marketing campaigns for better outreach.
Collection Officer
Motorstar
01.2016 - 01.2021
- Responsible for collecting overdue payments from customers, negotiating payment schedules, and ensuring the timely resolution of accounts.
- Assisted in the recovery of debts while maintaining positive relationships with customers to foster long-term business relationships.
- Prepared and submitted reports detailing collection progress, trends, and customer behavior to management.
- Conducted follow-up communications through phone, email, and in-person meetings to secure payments.
- Worked closely with the legal team to initiate appropriate actions for unresolved accounts.
Education
Bachelor of Arts - English Education
Bukidnon State University
Maragusan Davao De Oror03-2010
Skills
- Debt Collection & Recovery
- Negotiation & Conflict Resolution
- Marketing Strategy & Digital Campaigns
- Financial Reporting & Data Analysis
- Communication & Interpersonal Skills
- Problem-Solving & Critical Thinking
- Small Claims Processing
- Skip tracing
- Goal orientation
- Motivation and persistence
- Patience and persistence
- Stress tolerance
- Client relations
- Complex Problem-solving
- Negotiation
- Performance improvements
- Account management
- Payment acceptance
- Issue investigation
- Persuasion techniques
- Case investigation
- Collections best practices
- Payment plan development
- Investigation due diligence
- Performance improvement techniques
- Cashflow report generation
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Critical thinking
- Team collaboration
- Active listening
- Effective communication
- Decision-making
- Microsoft office
- Negotiation and resolution
- Team building
Accomplishments
- Supervised team of 30 staff members.
- Resolved product issue through consumer testing.
Certification
Leadership certification held at City of Tagum (New City Hall)
LANGUAGES
Bisaya, Tagalog, English
Timeline
Collection Associates
Enterprise Bank
01.2022 - Current
Collection and Marketing Officer
King Coop
01.2021 - 01.2022
Collection Officer
Motorstar
01.2016 - 01.2021
Bachelor of Arts - English Education
Bukidnon State University
References
Leohmar G., Angelia, Collection Head, 09182128932, ENTERPRISE BANK