Eden Pitogo
Isabel
Summary
Highly-motivated and enthusiastic individual seeking for a rewarding career as a cabin crew member. Eager to develop and improve my communication skills and interpersonal skills in the aviation industry.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Foundever- MetLife
Cebu City
02.2023 - 08.2023
- Engaged with patient's requests, built rapport and showed empathy, resulting in increase satisfaction rate of the brand.
- Managed multiple tasks under pressure while connecting with the patient.
- Solved problems and went extra miles in offering assistance to meet the patient's expectations.
Customer Service Representative
Wipro- Singapore Airlines
Mabolo, Cebu City
12.2022 - 07.2023
- Resolved concerns with empathy and calm attitude, resulting in a more relaxed and eased passengers.
- Handled different personalities everyday with patience, helping the passengers to trust more on the airline.
- Assisted with passenger's flight requests online to have a better flying experience and ensure safety.
Barangay Secretary
Barangay Apale
Apale, Isabel, Leyte
07.2021 - 12.2021
- Worked with the whole council with respect contributing to a more organized environment for the constituents.
- Provided excellent public service by helping the constituents with their paper requests.
- Maintained a positive image for the organization by being professional in difficult situations.
Education
Mass Communications - Humanities And Social Sciences
Palompon Institute of Technology
Palompon, LeyteHumanities And Social Sciences
Isabel National High School
Isabel, Leyte 06.2019 - 07/2021
Skills
- Good communication skills and customer service
- Ability to build rapport and Empathy
- High emotional intelligence
- Multitasking, can work under pressure
- Willing to learn, tolerance of criticism
- Can regulate nervous system well
Languages
English
Advanced
C1
Cebuano
Proficient
C2
Filipino
Advanced
C1
Timeline
Customer Care Representative
Foundever- MetLife
02.2023 - 08.2023
Customer Service Representative
Wipro- Singapore Airlines
12.2022 - 07.2023
Barangay Secretary
Barangay Apale
07.2021 - 12.2021
Humanities And Social Sciences
Isabel National High School
06.2019 - 07/2021
Mass Communications - Humanities And Social Sciences
Palompon Institute of Technology