Edelyn Salanguit
Tuy, Batangas
Summary
Versatile and dynamic professional with a proven track record in administrative and customer service roles, notably at Batangas State University Arasof Nasugbu. Excelled in document preparation, data entry, and fostering strong customer relationships. Demonstrates exceptional adaptability and time management skills, ensuring high levels of efficiency and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Aide VI
Batangas State University Arasof Nasugbu
01.2023 - 12.2023
- Respond to some request through e-mails and phone calls.
- Validate the documents submitted by the students, requesters, or representative.
- Encode the documents for transferees, Shifters and Returnees.
- Print of Reports of grades for evaluation, and other purposes.
- Verify the adding, changing and dropping/cancellation of courses of enrolled students.
- Sort and file student's credential on Student's Personal envelope.
- File and update the Student's personal envelope.
- Stamp documents for authentication.
- Check, verify and encode the Form 137-A/ Transcript of Records submitted by the students.
- Perform other tasks that may be assigned by the immediate head from time to time.
Customer Service Representative - Seasonal Account
Inspiro Relia Inc.
09.2022 - 02.2023
- Process the order of the customer, forms and application.
- Filling out the information of the clients, and what process they want to make.
- Calling the Flourist for the availability of the products.
- Update the clients about their order status ahead of time.
- Answers clients call inquiry about their order, (Order Status, Changing of Information, Return/Refund) and other transactions.
- Offer customers other related products or package.
- Offering them a coupon or discount as a compensation.
- Giving them a great product and services.
Human Resource Shared Services - Recruitment
ETEAM Workforce Private Corporation/ Accenture
03.2022 - 09.2022
- Sending Electronic Personal Data Sheets guidelines to applicants.
- Monitoring of Electronic Personal Data Sheets of applicants.
- Follow up Electronic Personal Data Sheets completion of applicants thru e-mails and soprano and updates status in Abacus and REALMS.
- Perform other tasks that may assigned by the immediate head from time to time.
Administrative Aide III
Batangas State University Arasof Nasugbu
10.2019 - 06.2020
- Acts as office receptionist, answering telephones, making reservations and appointments, receiving and responding to clients queries and concerns and provides assistance, whenever possible.
- Arranges and schedules variety of meetings, notifying participants, confirming dates and times reserving meeting sites, and preparing material needed at the meetings.
- Maintains accurate and detailed calendar of events due dates and schedules related to the assigned work unit or program and its services to ensure proper task and activities occur as scheduled.
- Requests materials, supplies and equipment needed by the office.
- Reviews and verifies documents, records and forms for accuracy, completeness and conformance to applicable rules, regulations, policies and procedures.
- Receive and process information of a confidential nature and ensures such information is maintained in strict confidentiality.
Office Staff
Novus Industry Solution
04.2016 - 04.2018
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Purchased and maintained office supplies.
- Input data into spreadsheets and databases.
Education
Bachelor of Education - Methods of Teaching
Our Lady of Lourdes College Foundation Inc.
Daet, Province Of Camarines Norte, Philippines03-2016
Bachelor of Science - Computer Science
University of Nueva Caceres
Naga, Province Of Camarines Sur, Philippines03-2000
Skills
- Scheduling appointments
- Customer relationship management (CRM)
- File management
- Correspondence and documentation
- Document preparation
- Calendar management
- Time management
- Data entry
- Written and oral communication
- Process documentation
- Multitasking
- Adaptability and flexibility
Certification
- Teaching English as Second Language, Clairvoyance - August 2, 2021 - August 27, 2021
- Call Center Agents, Clairvoyance - August 2, 2021 - August 27, 2021
- Virtual Assistant Training - June 5, 2021 - June 9, 2021
- Canva Graphic Design Training - March 12, 2022
- ESL Online Teaching Training - March 25-29, 2024
Timeline
Administrative Aide VI
Batangas State University Arasof Nasugbu
01.2023 - 12.2023
Customer Service Representative - Seasonal Account
Inspiro Relia Inc.
09.2022 - 02.2023
Human Resource Shared Services - Recruitment
ETEAM Workforce Private Corporation/ Accenture
03.2022 - 09.2022
Administrative Aide III
Batangas State University Arasof Nasugbu
10.2019 - 06.2020
Office Staff
Novus Industry Solution
04.2016 - 04.2018
Bachelor of Education - Methods of Teaching
Our Lady of Lourdes College Foundation Inc.
Bachelor of Science - Computer Science
University of Nueva Caceres
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