EDELYN PEREZ

• Handle and process 150-200 medical records per day.
• Respond promptly to inquiries from nurses, attorneys, and paralegals, providing requested information and clarification.
• Send request to the case team for necessary documents and follow up on outstanding records.

• Facilitate seamless transition of patients from their previous healthcare provider to a new provider, ensuring accurate transfer of medical records, and verification of patient information.
• Ensure all handling of medical records adhere HIPAA and other regulations.

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• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
• Maintained detailed records of customer interactions, tracking concerns and resolutions.

• Handle over 200-250 inbound and outbound customer interactions via phone, email, and chat.
• Accurately process orders, upgrade, services, promotions and account related concerns.

• Coordinate and schedule appointment between customer and technicians based on availability.
• Verifying customers eligibility for warranty claims based on provided documentation and policy details.
• Assist customers with billing inquiries, payments, adjustments, and disputes.