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Edelyn Samson
Manila, Metro Manila
Summary
Business development professional with track record of driving growth and uncovering opportunities. Skilled in strategic planning, market analysis, and client relationship management. Strong emphasis on team collaboration and achieving results, adapting seamlessly to changing demands. Known for leadership, negotiation, and effective communication skills.
Overview
20
20
years of professional experience
Work History
Business Development Executive
Intogreat Solutions Inc.
06.2024 - 09.2025
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Identified new business opportunities through data mining, leads generation, business research, cold calling, networking, marketing and prospective database leads.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Business Development Executive
ConceptDrop
10.2022 - 04.2023
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Forged strategic alliances, collaborating with industry partners to co-develop new technologies.
General Virtual Assistant / Appointment SetterLead Generation Specialist
MJD LLC
11.2018 - 02.2022
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
- Leveraged automation tools to maximize productivity while minimizing manual effort involved in managing the pipeline of leads generated.
- Streamlined the prospecting process for better efficiency, resulting in higher quality leads and improved conversion rates.
- Initiated contact with prospects and conducted follow-up calls, text, and email to garner information and qualify leads.
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls, SMS. and email outreached.
Sales Development Representative
World Options UK
01.2018 - 10.2018
- Organized and led product demonstrations for prospects, showcasing features that met their specific business needs.
- Developed referral program that incentivized current clients to refer new business, significantly expanding customer base.
- Maintained high level of product knowledge through continuous learning, ensuring accurate representation of features to clients.
- Conducted in-depth market research to identify potential clients, increasing pipeline of opportunities.
- Identified new business opportunities through Leads Generation, business research, cold calling, email, networking, marketing and prospective database leads.
Sales Account Executive
Acquire Asia Pacific
04.2014 - 12.2017
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Conducted regular sales presentations to showcase company offerings and demonstrate product value.
- Negotiated pricing, contracts, and terms with key clients to secure new business deals.
- Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
- Increased sales revenue by establishing and nurturing long-term client relationships.
- Optimized CRM data utilization by keeping accurate records of all client interactions.
- Implemented effective upselling techniques to maximize revenue from existing customers.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Collaborated with marketing team to create effective promotional materials and campaigns for product launches.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Built relationships with customers and community to promote long term business growth.
Sales Representative
Ibex Global Services
04.2013 - 02.2014
- Maintain up-to-date knowledge about products and services
- Respond to customer queries about ATT services, equipment, promotions and billing concern
- Understand customer needs and recommend appropriate products and rate plans
- Take customer calls and complete service orders
- Develop innovative ways to sell AT&T products and services to customers
- Address and resolve customer concerns promptly
- Handle large volume of customer calls efficiently
- Thrives for first call resolution while handling all issues with urgency, ownership and accountability
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Customer Service Representative
Sutherland Global Services
07.2012 - 04.2013
- Represent the first point at which customers interact with human representatives of our brand
- Handle large volumes of customer calls efficiently
- Thrives for first call resolution while handling all issues with urgency, ownership and accountability
- Meet 80% CSAT score on a monthly basis
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Technnical and Customer Services Representative
Concentrix
01.2011 - 05.2012
- Performs basic diagnostic troubleshooting to resolve cable services issues
- Communicate effectively with customer in a professional manner while setting accurate expectations for issue resolution
- Recognizes and diffuses difficult customer situations and utilizing all resources, Interpersonal and negotiating skills for issue resolution
- Ability to articulate relevant information regarding billing cycles, processes, and prorates effectively
- Thrives for first call resolution while handling all issues with urgency and accountability
- Coordinated with various departments to resolve complex client issues effectively and in a timely manner.
- Utilized CRM tools proficiently for efficient case management, tracking progress, and documenting resolutions.
- Met 90% VOC (voice of the customer/ csat) on a monthly basis
- Promote, Pitched, upgrade and add additional Comcast services for our residential customers
Telephone Banker
ICT Marketing Services
02.2008 - 03.2010
- Provide quality customer service with each incoming telephone call, written request and interaction with co-workers including providing accurate and courteous response’s
- Achieving specific performance standards that include team and individual performance factors such as quality, schedule adherence, decision quality, and with an emphasis on customer satisfaction/experience and compliance
- Process payment arrangement date
- Check balances and account maintenance, and explain overdraft charges
- Process due date changes
- Thrives for first call resolution while handling all issues with urgency and accountability
- Meet 80% quality goals and 80% CSAT score on a monthly basis
Customer Service Representative
Alorica
01.2007 - 01.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Outbound Sales Representative
Times Telecom
03.2006 - 12.2006
- Increased sales revenue through strategic cold calling and lead generation activities.
- Streamlined outbound calling processes for improved efficiency and time management.
- Monitored individual performance metrics, identifying areas of improvement to boost personal success rates in closing deals.
- Built rapport with potential clients through engaging conversations, leading to successful sales closures.
- Demonstrated resilience and persistence in overcoming objections, resulting in successful conversions of prospects into satisfied customers.
- Developed in-depth product knowledge to accurately answer questions and recommend appropriate solutions.
Education
Bachelor of Science - Commerce Major in Business And Management
University of West Negros
01.2003
Skills
- Sales and marketing
- Business development
- Team collaboration
- New business development
- CRM platforms
- Sales expertise
- Social media marketing
- Lead prospecting
- Customer service
- Decision-making
Disc Personality Assessment - Compliance
Are usually peaceful and adaptable., tend not to be aggressive., tend to be cautious rather than impulsive., avoid risk-taking., act in a tactful, diplomatic way and strive for a stable, ordered life., are comfortable following procedures in both their personal and business life., They prefer sticking to methods that have proved successful in the past., They have a high acceptance of rules and regulations., are independent and uninhibited., resent rules and restrictions., prefer to be measured by results and are always willing to try the untried., Free in thought, word and deed, they long for freedom and go to great lengths to achieve it., They feel that repetitive detail and routine work is best 'delegated' or avoided.
Value Statement
Lead a God centered life around the principles of integrity, excellence, service to others, and trustworthiness.
Timeline
Business Development Executive
Intogreat Solutions Inc.
06.2024 - 09.2025
Business Development Executive
ConceptDrop
10.2022 - 04.2023
General Virtual Assistant / Appointment SetterLead Generation Specialist
MJD LLC
11.2018 - 02.2022
Sales Development Representative
World Options UK
01.2018 - 10.2018
Sales Account Executive
Acquire Asia Pacific
04.2014 - 12.2017
Sales Representative
Ibex Global Services
04.2013 - 02.2014
Customer Service Representative
Sutherland Global Services
07.2012 - 04.2013
Technnical and Customer Services Representative
Concentrix
01.2011 - 05.2012
Telephone Banker
ICT Marketing Services
02.2008 - 03.2010
Customer Service Representative
Alorica
01.2007 - 01.2008
Outbound Sales Representative
Times Telecom
03.2006 - 12.2006
Bachelor of Science - Commerce Major in Business And Management
University of West Negros