Edelyn Cervas
Iriga City, Province Of Camarines Sur
Summary
Adept at strategic thinking and stakeholder relations, I significantly enhanced client satisfaction and retention rates at Startek Inc. Philippines. My expertise in business analysis and engagement strategy led to the development of robust partnerships, achieving improved performance metrics. Leveraging active and descriptive language, I focus on impactful achievements, blending hard and soft skills for optimal outcomes.
Professional educator with deep expertise in Montessori teaching methods. Proven ability to foster engaging and supportive learning environment. Strong focus on team collaboration and achieving results. Skilled in curriculum development, classroom management, and child development. Adaptable and reliable with passion for nurturing each child's potential.
Overview
16
16
years of professional experience
Work History
Engagement Supervisor
Startek Inc. Philippines
Makati City, Metro Manila, Philippines
02.2017 - 12.2024
- Analyzed market trends to identify opportunities for engagement and drive strategic decision-making.
- Cultivated strong client relationships by providing tailored solutions and proactive support.
- Delegated responsibilities to maximize team strengths, resulting in improved project outcomes.
- Identified potential roadblocks during project execution to develop contingency plans for uninterrupted progress.
- Resolved client concerns swiftly by analyzing issues and implementing effective solutions.
- Consulted with teams on established best practices and process improvements.
- Managed client expectations and mitigated potential conflicts, ensuring a high level of customer satisfaction throughout the engagement process.
- Implemented data-driven strategies for continuous improvement of engagement services, leading to improved performance metrics.
- Assessed risks associated with engagements proactively mitigating potential issues before they escalated into significant problems affecting overall outcomes.
- Developed strong relationships with key stakeholders, resulting in long-term partnerships and increased revenue.
- Met with clients to understand needs and develop proactive solutions.
- Enhanced client satisfaction by effectively managing cross-functional teams and delivering high-quality solutions.
- Utilized analytical tools to monitor progress against engagement objectives regularly, making necessary adjustments to ensure success in achieving goals set forth by clients.
- Engaged in continuous learning and professional development, keeping abreast of industry changes and innovations.
- Improved client retention rates with strategic communication plans and regular follow-ups.
Lead Montessori Teacher
University of Saint Anthony Montessori Grade Schoo
San Miguel, Iriga City
06.2009 - 04.2016
- Prepared classroom and materials according to montessori pedagogy and needs of children.
- Greeted parents and children at arrival and departure times to make families feel welcomed into environment.
- Supported and guided staff in classroom to achieve desired goals set forth for children.
- Developed and implemented individualized learning plans, group lesson plans and classroom activities consistent with instructional guidelines.
- Contributed positively to school community and fully supported school mission and goals.
- Adhered to licensing policies and procedures to help classrooms run smoothly.
- Established inspiring classroom setting with systems and procedures that managed student behavior, movement and learning.
- Guided children to resolve disagreements and documented issues, incidents and behavior problems for appropriate follow-up.
- Informed students and families of classroom activities and student progress and identified methods to involve parents in student education.
- Implemented age-appropriate discipline practices and guidance methods for children and informed and trained staff on procedures.
- Evaluated student performance through assessments and observations, using data to inform instruction and drive improvement efforts.
- Increased parent satisfaction by maintaining clear communication channels and conducting regular progress meetings.
Education
Master of Arts - Educational Leadership And Management
National Teacher College
Sampaloc, Manila City04-2026
Bachelor of Science - Elementary Education
University of Saint Anthony
San Miguel, Iriga City04-2006
Skills
- Stakeholder relations
- Business analysis
- Strategic thinking
- Accounts payable
- Best practices optimization
- Risk assessments
- Project planning
- Event coordination
- Proposal development
- Utilization improvements
- Engagement strategy
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Engagement Supervisor
Startek Inc. Philippines
02.2017 - 12.2024
Lead Montessori Teacher
University of Saint Anthony Montessori Grade Schoo
06.2009 - 04.2016
Master of Arts - Educational Leadership And Management
National Teacher College
Bachelor of Science - Elementary Education
University of Saint Anthony