Edeliza Buban

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Leveraged Salesforce, Oracle, and Fusion to update customer details and order statuses.
• Reviewed customer feedback and identified improvement areas.
• Delivered outstanding after-sales support to resolve customer concerns and queries.
• Addressed order discrepancies efficiently, maintaining brand integrity.
• Collaborated with IT department to address troubleshooting needs.
• Conducted training sessions on order management software.
• Facilitated backorder management, communicating delays to customers and offering alternative solutions.
• Managed comprehensive order processing from initial receipt through to delivery, maintaining accurate records throughout.
• Coordinated with logistics and warehouse teams to facilitate seamless dispatch and delivery of orders.
• Coordinated with sales teams to integrate promotional efforts.
• Developed and maintained strong relationships with key customers, enhancing client retention rates.
• Prepared detailed reports on order fulfilment metrics, contributing to strategic planning and decision-making.
• Participated in cross-functional meetings to discuss improvements in operational efficiency and customer service.
• Assisted with receiving, processing and verifying all invoices related to accounts payables.
• Liaised with clients and suppliers on billing issues, resolving disputes and maintaining positive business relationships.
• Managed internal inbox, assigning queries and responding within strict internal SLAs.

Dealer Support

• Maintain the Dealer Account through Salesforce
• Answers queries from the dealer via email and inbound calls making sure that the response is given on a timely manner
• Provide the best in class customer service
• Updating the dealer on the status of their orders and make them feel that I am on top of it
• Set proper customer expectation

• Main Point of Contact for Optus Mobile Australia
• Handles billing concern
• Answer customer inquiry in a prompt and timely manner
• Provide excellent support to customers

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

• Main Point of Contact for DirectTV
• Manage customer's subscription
• Handles Billing Inquiry
• Provide excellent customer support