Ruby Ann R. Abalayan
Leganes, Iloilo
Summary
OBJECTIVE
Pursuing opportunities which will allow me to grow professionally, while effectively utilizing versatile skill set to help promote mission and exceed team goals.
Summary of Qualification
Extremely motivated and passionate in whatever I choose to do. Strong interpersonal and communication skills and know how to handle and deal with different kinds of people and circumstances. Equally effective working independently and in cooperation with others
Overview
7
7
years of professional experience
2
2
years of post-secondary education
4
4
Certificates
Work History
Wait Staff Member
Waterfront Seafoods and Cocktails
Iloilo
02.2023 - Current
- Greeting guests, discussed specials, and taking food and drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Serving food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Senior Associate, Customer Service Representative
WNS GLOBAL SERVICES PHILIPINES INC.
Iloilo City
10.2019 - 01.2023
- Managing Incoming calls and customer service inquiries on flights and hotel bookings
- Generating Sales leads that develop into new customers
- Identifying and assessing customers’ needs to achieve satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
Bakery Supervisor
Velfram Foods Inc
Iloilo City
03.2019 - 09.2019
- Oversaw bakery department, supervised staff and delegated daily tasks.
- In charged of daily supply inventories and quality control of stocks and production
- Established proper procedures for waste management, sanitation, food handling and safety.
- Maintained cleanliness and hygiene in bakery premises.
Housekeeping (on the Job Training)200 Hours
El Cielito Hotel
Baguio City
05.2016 - 06.2016
- Skilled at working independently and collaboratively in team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
Education
Associate - Hotel and Restaurant Management
Virgin Milagrosa University Foundation
San Carlos City, Pangasinan, Philippines 06.2015 - 06.2017
Skills
Sales expertise
Timeline
Wait Staff Member
Waterfront Seafoods and Cocktails
02.2023 - Current
Senior Associate, Customer Service Representative
WNS GLOBAL SERVICES PHILIPINES INC.
10.2019 - 01.2023
Bakery Supervisor
Velfram Foods Inc
03.2019 - 09.2019
TESDA NC II Housekeeping - [2017-2022]
12-2017
TESDA NC II Front Office Services - [2017-2022]
05-2017
TESDA NC II Food and Beverages - [2017-2022]
05-2017
TESDA NC II Bread and Pastry Production -[2017-2022]
04-2017
Housekeeping (on the Job Training)200 Hours
El Cielito Hotel
05.2016 - 06.2016
Associate - Hotel and Restaurant Management
Virgin Milagrosa University Foundation
06.2015 - 06.2017
Certification
TESDA NC II Housekeeping - [2017-2022]
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