Summary
Overview
Work History
Education
Skills
Timeline
Generic
EDDIE TAGIOBON, JR.

EDDIE TAGIOBON, JR.

Bid Manager, Recruiter, CSR,TSR
Meycauayan, Province Of Bulacan,BUL

Summary

To leverage my expertise and passion for innovative solutions in contributing to the success of the account and company. I aim to collaborate with cross-functional teams to design and implement scalable, reliable, and cutting-edge solutions that address the unique needs of clients, while continuously striving for excellence and driving positive business outcomes. Through proactive problem-solving, effective communication, and a commitment to quality, I seek to make a meaningful impact and advance both my career and the organization's objectives in the dynamic field of technology.

Professional with expertise in bid management and recruitment process, known for delivering high-quality proposals that meet client specifications. Adept at coordinating with diverse teams to ensure project goals are met. Focused on collaboration and achieving results through strategic planning and effective communication.

Experienced with managing complex bid processes and high volume of requisitions to be filled from inception to completion. Utilizes project management and strategic planning skills to create winning proposals. Knowledge of building strong client relationships and leading cross-functional teams.

Overview

17
17
years of professional experience

Work History

Bid Manager

IBM IBS
05.2024 - Current
  • ASEAN client
  • Achieved higher bid success rates by developing and implementing effective bidding processes.
  • Contributed to company growth by maintaining a consistent pipeline of potential business opportunities through continuous monitoring and analysis of market trends.
  • Evaluated post-bid results to identify areas for improvement in future proposals by conducting thorough debriefs with both internal teams and clients.
  • Increased win ratio by providing comprehensive training sessions for staff on successful bidding techniques and best practices.
  • Secured favorable contract terms by negotiating effectively with clients post-award negotiations stages.
  • Delivered winning proposals by researching and analyzing competitors, ensuring a competitive edge in every submission.
  • Built strong relationships with key stakeholders across all organizational levels, allowing for better understanding of internal capabilities and expertise available when preparing bids.
  • Implemented an organized system for tracking and reporting bid progress to senior management, keeping the entire organization informed of ongoing efforts.
  • Streamlined the proposal development process with thorough document management, leading to increased efficiency and quicker turnaround times.

Recruiter Specialist

IBM IBS
04.2023 - 04.2024
  • As a Work from Home Technical Recruiter Specialist, I am responsible for sourcing, screening, and selecting highly skilled technical professionals to meet the staffing needs of our clients. My role involves understanding technical requirements, evaluating candidates' technical competencies, and facilitating the recruitment process from start to finish. Playing a vital role in identifying top talent and building strong teams to drive innovation and success for our clients.
  • JOB RESPONSIBILITIES:
  • Developing and executing bid strategies to secure new business opportunities.
  • Collaborating with cross-functional teams including sales, technical, legal, and finance to create compelling bid proposals.
  • Managing the entire bid process from initial request through to final submission, ensuring all aspects are completed on time and to a high standard.
  • Conducting market research and competitor analysis to understand client needs and develop effective solutions.
  • Liaising with clients to understand their requirements, manage expectations, and build strong, long-term relationships.
  • Preparing comprehensive bid documents, including cost estimates, project plans, and risk assessments.
  • Reviewing and negotiating contract terms to ensure they align with the company's interests and strategic objectives.
  • Training and mentoring junior staff members in bid management processes and techniques.
  • Maintaining a high level of knowledge about industry trends, market conditions, and competitors.
  • Ensuring compliance with company policies, procedures, and regulatory requirements throughout the bidding process.
  • As a Recruiter Specialist:
  • Partner with hiring managers to understand their requirements and preferences for open positions.
  • Develop and implement effective recruitment strategies to attract top talent.
  • Identify, qualify, and deliver high-caliber candidates for open positions.
  • Conduct thorough interviews and assessments to evaluate candidate fit and qualifications.
  • Manage the candidate pipeline and ensure timely communication with all candidates.
  • Collaborate with the hiring team to ensure a smooth interview process and facilitate the sharing of feedback.
  • Extend job offers and negotiate compensation packages.
  • Maintain accurate records and reports on recruitment activities and results.
  • As a Sourcer:
  • Identify and build relationships with potential candidates through various sources such as professional networks, job boards, and social media.
  • Utilize advanced sourcing techniques such as Boolean searching, LinkedIn Recruiter, and other tools to find and engage with potential candidates.
  • Create and maintain a pipeline of potential candidates for current and future openings.
  • Conduct initial screens and assessments to determine candidate fit and qualifications.
  • Collaborate with the recruitment team to ensure smooth candidate experience and an efficient recruitment process.
  • Provide market insights and trends with the recruitment team to inform them about recruitment strategies.
  • Key Responsibilities:
  • Candidate Sourcing and Assessment:
  • Utilize various sourcing strategies, including job boards, social media, professional networks, and industry-specific forums, to identify and attract top technical talent.
  • Screen resumes, conduct technical assessments, and evaluate candidates' skills, experience, and qualifications to determine suitability for specific roles.
  • Assess candidates' technical proficiency through coding challenges, technical interviews, and portfolio reviews.
  • Client Collaboration and Requirements Gathering:
  • Collaborating with hiring managers and technical leads to understanding job requirements, technical skill sets, and team dynamics.
  • Provide insights and recommendations on recruitment strategies, candidate profiles, and market trends to align with client needs.
  • Maintain regular communication with clients to provide updates on candidate sourcing progress and recruitment activities.
  • Recruitment Process Management:
  • Coordinate and schedule technical interviews, coding assessments, and technical evaluations between clients and candidates.
  • Facilitate communication and feedback between candidates and hiring teams throughout the recruitment process.
  • Manage candidate pipelines, track recruitment metrics, and ensure timely follow-up on candidate statuses.
  • Candidate Experience and Engagement:
  • Provide a positive candidate experience by delivering timely feedback, transparent communication, and professional support throughout the recruitment journey.
  • Build and maintain relationships with candidates, ensuring a positive impression of our company and opportunities for future engagement.
  • Develop strategies to attract and retain top technical talent, including employer branding initiatives and talent community engagement.

Recruitment Service Specialist

IBM IBS
07.2020 - 03.2023
  • PSJH
  • JOB RESPONSIBILITIES:
  • As a Work from Home Recruitment Service Specialist, solely responsible for sourcing, screening, and selecting qualified candidates to fill various positions for our clients. Primarily work remotely, utilizing various online platforms and tools to connect with potential candidates and facilitate the recruitment process. The role involves maintaining effective communication with clients, understanding their hiring needs, and delivering top-notch recruitment services to fulfill those requirements. Proven experience in recruitment, talent acquisition, or a related field, preferably in a remote or virtual environment.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with candidates and clients remotely. Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously. Proficiency in using online recruitment platforms, applicant tracking systems (ATS), and other relevant software tools. Ability to work independently and proactively, with a high level of self-motivation and initiative.
  • Key Responsibilities:
  • Candidate Sourcing and Screening:
  • Utilize online job boards, social media platforms, and professional networks to actively source potential candidates.
  • Review resumes and applications to assess candidates' qualifications and suitability for specific job roles.
  • Conduct initial screenings and interviews to evaluate candidates' skills, experience, and fit for client positions.
  • Client Interaction and Relationship Management:
  • Communicate with clients to understand their hiring needs, job requirements, and organizational culture.
  • Provide regular updates on candidate sourcing progress and recruitment activities.
  • Build and maintain strong client relationships through effective communication and timely delivery of recruitment services.
  • Recruitment Process Management:
  • Coordinate and schedule interviews between clients and candidates, ensuring a smooth and efficient process.
  • Collaborate with hiring managers to gather feedback on candidates and facilitate decision-making.
  • Assist in negotiating job offers and closing candidates, ensuring a positive experience for all parties involved.
  • Administrative Tasks and Documentation:
  • Maintain accurate and up-to-date records of candidate information, interview schedules, and recruitment activities.
  • Prepare and distribute necessary documentation, such as offer letters, contracts, and onboarding materials.
  • Ensure compliance with relevant employment laws, regulations, and company policies throughout the recruitment process.

Associate Solution Architect

IBM IBS
07.2017 - 06.2020
  • ATT Account
  • JOB RESPONSIBILITIES:
  • Job Summary:
  • As an Associate Solution Architect, I am responsible for drafting, reviewing, and finalizing contracts for various business transactions with ATT and its customers. The role and responsibility involve ensuring that contracts are legally sound, accurately reflect the intentions of all parties involved, and comply with relevant laws and regulations.
  • Responsibilities:
  • Drafting Contracts: Create initial drafts of contracts based on provided templates, instructions, or negotiation outcomes. Tailor contract language to address specific business needs and requirements.
  • Reviewing Contracts: Carefully review contracts to ensure accuracy, completeness, and compliance with legal standards. Identify and rectify any inconsistencies, errors, or ambiguities in contract terms.
  • Negotiation Support: Collaborate with internal stakeholders and external parties during contract negotiations. Provide guidance on contractual terms, potential risks, and alternative solutions to reach mutually beneficial agreements.
  • Contract Management: Maintain organized records of contracts, including versions, amendments, and expiration dates. Implement systems or tools for efficient contract storage, retrieval, and tracking.
  • Communication: Communicate effectively with various stakeholders, including legal counsel, business partners, and internal teams, to clarify contract terms, resolve issues, and facilitate agreement on contract terms.
  • Quality Assurance: Conduct quality assurance checks on contracts to verify accuracy and consistency across different agreements. Implement best practices for contract creation and management processes.
  • Continuous Improvement: Identify opportunities for process improvement and efficiency enhancements in contract creation and management workflows. Propose and implement solutions to streamline contract-related tasks.

Client Support Specialist

West Contact- Alorica
04.2016 - 06.2017
  • FBBX ATT Account
  • JOB RESPONSIBILITIES:
  • Assist sales team in terms of creating an order and submitting to downstream. Doing a daily track of order, its status and provide update to sales team and customers. Make follow up through emails or calls once a missing document is needed to move forward order downstream.

Client Support Specialist

Client Support Specialist
05.2015 - 04.2016
  • EaFLEX Account
  • JOB RESPONSIBILITIES:
  • Assist and create an internet service request in ASAP tool then submit to downstream. Track order status and provide daily updates to sales team and customer for transparency of the order. Make follow up through emails or calls once a missing document is needed to move forward order downstream.

Technical Support

Sykes Asia Inc.
08.2013 - 04.2015
  • Verizon Ethernet Account
  • JOB RESPONSIBILITIES:
  • As a Technical Representative, I serve as the primary point of contact for customers seeking technical assistance and support. The role involves providing expert guidance, troubleshooting assistance, and resolution of technical issues to ensure customer satisfaction and product/service functionality. You will utilize your technical expertise, communication skills, and customer service acumen to address inquiries, resolve problems, and maintain positive relationships with customers.
  • Key Responsibilities:
  • Customer Support and Issue Resolution:
  • Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
  • Listen to customers' inquiries, understand their technical issues, and provide clear and concise explanations and solutions.
  • Troubleshoot technical problems, diagnose issues, and guide customers through step-by-step resolutions.
  • Escalate complex issues to appropriate internal teams or senior technical specialists for further investigation and resolution.
  • Product Knowledge and Expertise:
  • Develop a deep understanding of the company's products, services, and technical specifications.
  • Stay updated on product updates, new features, and troubleshooting techniques through ongoing training and self-study. Provide product demonstrations, tutorials, and training sessions to customers as needed.
  • Documentation and Knowledge Sharing:
  • Document customer interactions, technical solutions, and troubleshooting procedures accurately and comprehensively.
  • Contribute to the development and maintenance of knowledge base articles, FAQs, and troubleshooting guides.
  • Share insights, best practices, and lessons learned with colleagues to enhance the overall effectiveness of the support team.
  • Customer Relationship Management:
  • Build and maintain positive relationships with customers by demonstrating empathy, professionalism, and a customer-centric approach.
  • Proactively follow up with customers to ensure that technical issues have been resolved to their satisfaction.
  • Gather feedback from customers regarding product/service experiences, feature requests, and areas for improvement, and communicate this feedback to relevant internal teams.

Technical Support

Technical Support
01.2012 - 08.2013
  • Verizon HBW Account
  • JOB RESPONSIBILITIES:
  • As a Technical Representative, I serve as the primary point of contact for customers seeking technical assistance and support. The role involves providing expert guidance, troubleshooting assistance, and resolution of technical issues to ensure customer satisfaction and product/service functionality. You will utilize your technical expertise, communication skills, and customer service acumen to address inquiries, resolve problems, and maintain positive relationships with customers.
  • Key Responsibilities:
  • Customer Support and Issue Resolution:
  • Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
  • Listen to customers' inquiries, understand their technical issues, and provide clear and concise explanations and solutions.
  • Troubleshoot technical problems, diagnose issues, and guide customers through step-by-step resolutions.
  • Escalate complex issues to appropriate internal teams or senior technical specialists for further investigation and resolution.
  • Product Knowledge and Expertise:
  • Develop a deep understanding of the company's products, services, and technical specifications.
  • Stay updated on product updates, new features, and troubleshooting techniques through ongoing training and self-study. Provide product demonstrations, tutorials, and training sessions to customers as needed.
  • Documentation and Knowledge Sharing:
  • Document customer interactions, technical solutions, and troubleshooting procedures accurately and comprehensively.
  • Contribute to the development and maintenance of knowledge base articles, FAQs, and troubleshooting guides.
  • Share insights, best practices, and lessons learned with colleagues to enhance the overall effectiveness of the support team.
  • Customer Relationship Management:
  • Build and maintain positive relationships with customers by demonstrating empathy, professionalism, and a customer-centric approach.
  • Proactively follow up with customers to ensure that technical issues have been resolved to their satisfaction.
  • Gather feedback from customers regarding product/service experiences, feature requests, and areas for improvement, and communicate this feedback to relevant internal teams.

Level 2 CSR Escalation Team

Level 2 CSR Escalation Team
01.2010 - 01.2012
  • MCI Small Business Account
  • JOB RESPONSIBILITIES:
  • As a Level 2 Escalation Team Member, I play a crucial role in providing advanced technical support and troubleshooting expertise to resolve complex issues escalated from Level 1 support teams. Working closely with customers, internal teams, and external vendors, investigate, diagnose, and resolve escalated incidents and service requests in a timely and efficient manner. My role involves proactive problem-solving, effective communication, and collaboration with cross-functional teams to ensure high levels of customer satisfaction and service delivery excellence.
  • Key Responsibilities:
  • Advanced Troubleshooting and Issue Resolution:
  • Serve as the primary point of contact for escalated technical issues and service requests, providing in-depth analysis and resolution.
  • Investigate and diagnose complex technical problems, leveraging advanced troubleshooting techniques and tools.
  • Collaborate with Level 1 support teams to escalate unresolved issues and provide guidance on resolution strategies.
  • Technical Expertise and Knowledge Sharing:
  • Maintain a deep understanding of the products, systems, and technologies supported by the organization.
  • Continuously update knowledge of industry best practices, emerging trends, and new technologies relevant to the support environment.
  • Share expertise with team members through training sessions, knowledge base contributions, and mentoring initiatives.
  • Effective Communication and Customer Interaction:
  • Communicate with customers, internal stakeholders, and external vendors to gather information, provide status updates, and resolve issues.
  • Manage customer expectations by setting realistic timelines, explaining technical concepts in non-technical terms, and ensuring a positive support experience.
  • Escalate critical issues to appropriate levels of management and collaborate with cross-functional teams to prioritize and address urgent matters.
  • Process Improvement and Documentation:
  • Identify recurring issues, trends, and areas for improvement in the support process.
  • Propose and implement solutions to streamline workflows, enhance efficiency, and improve the overall quality of support services.
  • Document troubleshooting procedures, resolutions, and best practices for future reference and knowledge sharing.

Customer Service Representative

Customer Service Representative
05.2008 - 01.2010
  • MCI Small Business Account
  • JOB RESPONSIBILITIES:
  • As a Customer Service Representative, serve as the primary point of contact for customers seeking assistance with products, services, or inquiries. The role is crucial in ensuring positive customer experiences through effective communication, problem-solving, and empathy. Handle a variety of tasks, including answering inquiries, resolving issues, and providing information to customers, while maintaining a high level of professionalism and customer satisfaction.
  • Key Responsibilities:
  • Customer Support and Issue Resolution:
  • Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
  • Listen to customers' inquiries, understand their technical issues, and provide clear and concise explanations and solutions.
  • Troubleshoot technical problems, diagnose issues, and guide customers through step-by-step resolutions.
  • Escalate complex issues to appropriate internal teams or senior technical specialists for further investigation and resolution.
  • Product Knowledge and Expertise:
  • Develop a deep understanding of the company's products, services, and technical specifications.
  • Stay updated on product updates, new features, and troubleshooting techniques through ongoing training and self-study. Provides product demonstrations, tutorials, and training sessions to customers as needed.
  • Documentation and Knowledge Sharing:
  • Document customer interactions, technical solutions, and troubleshooting procedures accurately and comprehensively.
  • Contribute to the development and maintenance of knowledge base articles, FAQs, and troubleshooting guides.
  • Share insights, best practices, and lessons learned with colleagues to enhance the overall effectiveness of the support team.
  • Customer Relationship Management:
  • Build and maintain positive relationships with customers by demonstrating empathy, professionalism, and a customer-centric approach.
  • Proactively follow up with customers to ensure that technical issues have been resolved to their satisfaction.
  • Gather feedback from customers regarding product/service experiences, feature requests, and areas for improvement, and communicate this feedback to relevant internal teams.

Education

BSE - Chemistry

Mindanao State University-Iligan Institute of Technology
Iligan, Province Of Lanao Del Norte, Philippines
01.1996

Skills

  • Knowledge on Microsoft Word, MS Excel, MS Outlook, Microsoft Teams, ATS, Power Point, Genesis, Workday, Success Factor (SAP), Telo, Offer Calculator, Slacks
  • Average typing speed 40wpm
  • Good command in the English language both oral & written, Filipino and Cebuano
  • Pricing strategy
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking
  • Adaptability and flexibility
  • Verbal and written communication
  • Detail-oriented
  • Client relationship management
  • Interpersonal communication
  • Adaptability
  • Team recruiting and onboarding
  • Reliability
  • Team collaboration
  • Offer Negotiation

Timeline

Bid Manager

IBM IBS
05.2024 - Current

Recruiter Specialist

IBM IBS
04.2023 - 04.2024

Recruitment Service Specialist

IBM IBS
07.2020 - 03.2023

Associate Solution Architect

IBM IBS
07.2017 - 06.2020

Client Support Specialist

West Contact- Alorica
04.2016 - 06.2017

Client Support Specialist

Client Support Specialist
05.2015 - 04.2016

Technical Support

Sykes Asia Inc.
08.2013 - 04.2015

Technical Support

Technical Support
01.2012 - 08.2013

Level 2 CSR Escalation Team

Level 2 CSR Escalation Team
01.2010 - 01.2012

Customer Service Representative

Customer Service Representative
05.2008 - 01.2010

BSE - Chemistry

Mindanao State University-Iligan Institute of Technology

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EDDIE TAGIOBON, JR.Bid Manager, Recruiter, CSR,TSR