Edcel Sumagaysay
Senior Operations Manager
Davao City
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Senior Operations Manager
Sutherland Global Services
Davao City
05.2022 - Current
- Provided leadership for continual management and employee training initiatives.
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Prepared documents for internal and external audits.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
Senior Operations Manager
VXI Global Holdings
Davao City
12.2021 - 04.2022
Operations Manager
Sutherland Global Services
Davao City
01.2020 - 12.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
Bachelors Of Science In Commerce - Major in Business Management
University of St. La Salle
Bacolod City 06.1998 - 10.2000
Skills
Scheduling
Budget development
Business Development
Relationship building
Client account management
Delegation
Effective leader
Product development
Coaching and mentoring
Staff training/development
Recruitment
Employee scheduling
Employee reviews
Analytical and Critical Thinking
Interpersonal Communication
Timeline
Senior Operations Manager
Sutherland Global Services
05.2022 - Current
Senior Operations Manager
VXI Global Holdings
12.2021 - 04.2022
Operations Manager
Sutherland Global Services
01.2020 - 12.2021
Bachelors Of Science In Commerce - Major in Business Management
University of St. La Salle
06.1998 - 10.2000