EDCEL DELOS REYES
Cembo, Metro Manila,00
Summary
Professional with background in team leadership, known for driving results and fostering collaborative work environment. Proven track record of supporting team members to meet project deadlines and enhance overall performance. Reliable and adaptable, skilled in conflict resolution and task prioritization.
Overview
6
6
years of professional experience
Work History
Associate Team Lead
Sutherland Global Service
01.2020 - Current
- Led team in achieving operational efficiency through process improvement initiatives.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Streamlined workflow processes, resulting in improved task completion times and accuracy.
- Conducted regular performance evaluations to provide constructive feedback and support growth.
- Resolved customer escalations effectively, maintaining high satisfaction levels across service interactions.
Education
Bachelor of Science in Business Administration - Financial Management
Divine Word College of Calapan
Calapan City, Oriental Mindoro01-2019
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Mindoro State College of Agriculture and Technology, Laboratory High School Department
Masipit, Calapan City, Oriental Mindoro01-2015
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San Lorenzo Ruiz Academy
Calapan City, Oriental Mindoro01-2011
Skills
- Good Communication Skills
- Can Work Under Pressure
- Teamwork and collaboration
- People management
- Coaching and mentoring
- Computer Literate and can use Microsoft Office Applications (Word, Excel &Power Point Presentation)
Accomplishments
- Business and Hospitality Management Department President S.Y. 2018-2019
- Outstanding Department President S.Y. 2018-2019
- Leadership Awardee S.Y. 2018-2019
- Business and Hospitality Management Department Business Manager S.Y. 2017-2018
- One Percent Club Member, Top Agent Global Care, T-Mobile Services
- Q4 Top Associate Coach, October 2025- January 2026, T-Mobile Services
Timeline
Associate Team Lead
Sutherland Global Service
01.2020 - Current
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Mindoro State College of Agriculture and Technology, Laboratory High School Department
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San Lorenzo Ruiz Academy
Bachelor of Science in Business Administration - Financial Management
Divine Word College of Calapan
SEMINAR / WORKSHOP TRAINING ATTENDED
- 6th Business Summit 2019 themed: “Entrepreneurs: Innovation and Diversification of Resources, Prism to Possibilities” Divine Word College of Calapan Gymnasium February 2, 2019
- 29th National Statistics Month: Forum on Economic and Financial Inclusion: Making All Tourism Stakeholders Count” Max’s Restaurant, Calapan City Oriental Mindoro October 26, 2018
- Team Building 2018 themed: “Breaking Walls, Building Bridges” Divine Word College of Calapan July 15, 2018
- 5th Business Summit 2018 themed: “ASEAN Integration: Implication to Entrepreneurship in the Digital and shared Economy” Divine Word College of Calapan February 2, 2018
- 4th Business Summit 2017 themed: “Social Entrepreneurship: Paving the Way to Millennium Supremacy” Divine Word College of Calapan, Gymnasium February 2, 2017
- 3rd Business Summit 2016 themed: “ASEAN Competitiveness: Building Exchange Relationships” Divine Word College of Calapan February 5, 2016