EDCEL DELA PEÑA
Valenzuela City
Summary
A person who is focused on promoting service satisfaction through maintaining connections with other people, efficiency, versatility, and hospitality. A competitive individual who shows camaraderie and down-to-earth personality.
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Independent Contractor
Support Zebra
08.2024 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
Service Provider for Pizzahut and Market Acquisition Specialist for TP
GIGCX Marketplace
08.2022 - 02.2024
- Consistently exceeded performance goals by proactively identifying ways to exceed expectations in delivering services.
- Proactively engaged with clients to solicit feedback, using that information to continually refine and improve the overall customer experience.
- Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
- Collaborated with cross-functional teams to deliver cohesive and comprehensive service offerings, resulting in improved client satisfaction.
Process Executive-Voice
Cognizant Technologies Philippines Inc.
01.2022 - 08.2022
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
Student Affiliate at Non-Invasive Cardiology Division
Philippine Heart Center
02.2019 - 03.2019
Education
Bachelor of Science -
University of Santo Tomas
Manila, Metro Manila, Philippines 04.2019 - 01.2021
Senior High School - STEM- BioMed
Far Eastern University
Manila, Metro Manila, Philippines 01.2017 - 01.2019
Junior High School - undefined
Chevalier School
01.2014 - 01.2017
Primary and Intermediate - undefined
International Philippine School In Al-Khobar
01.2011 - 01.2014
Skills
Basic Disaster Management
Basic First Aid
Mass Casualty Incident Management
Event Management
Videography
Video Editing
Microsoft Office
Strategic Planning
Adaptability
Versatility
Client relationship building
Deadline adherence
Schedule management
Service marketing
Customer support
Achievementsandresponsibilities
- Client Commendation, Cognizant Technologies, 2022
- UST Scholia Tutorial Club - Auditor, 2021-2022
- UST Scholia Tutorial Club - Peace Relations Officer, 2020-2021
- FEU Official Flinders
- FEU Red Cross Youth Council Volunteer
- Philippine Heart Center Student Affiliate, 2019
- Class Vice President, 2018-2019
- National Alliance for Youth Leaders Member
- FEU High School Student Government Outreach Committee Volunteer
- Class Public Information Officer, 2017-2018
- Finance and Logistics Officer, Health Allied Association, 2018-2019
- Finance and Logistics Officer, Junior Medical Society, 2017-2018
- With Honors Awardee, 2017-2019
- High Honors Awardee, 2016-2017
- Top 10 overall Ranking, 2016-2017
- Class Treasurer, 2016-2017
- Class Treasurer, 2015-2016
Seminarsandtrainingsattended
- FEU Red Cross Youth Council Operation Salvus IX Basic Disaster Management Training, 2019
- FEU-RCYC Operation Salvus IX Basic First Aid training, 2019
- FEU-RCYC Operation Salvus IX Mass Casualty Incident training, 2019
- UST Volunteers for UNICEF Magnify 5.0 Delegate
- 6th Global Youth Summit, 2018
- Inspired by Nature: The Evolving Roles of Natural Products in Drug Discovery at Polytechnic University of the Philippines, 2018
- MedEureka Session at University of the Philippines Manila, 2018
- Red Cross Seminar about Blood Letting, 2017
- Philippine Nuclear Youth Summit Delegate, 2018
- Blood Glucose Monitoring and Blood Type Monitoring Seminar
- Vital Sign Workshop Seminar
- Developing Millennial's Knowledge and Ideas towards the present Medical Healthcare Seminar
Timeline
Independent Contractor
Support Zebra
08.2024 - Current
Service Provider for Pizzahut and Market Acquisition Specialist for TP
GIGCX Marketplace
08.2022 - 02.2024
Process Executive-Voice
Cognizant Technologies Philippines Inc.
01.2022 - 08.2022
Bachelor of Science -
University of Santo Tomas
04.2019 - 01.2021
Student Affiliate at Non-Invasive Cardiology Division
Philippine Heart Center
02.2019 - 03.2019
Senior High School - STEM- BioMed
Far Eastern University
01.2017 - 01.2019
Junior High School - undefined
Chevalier School
01.2014 - 01.2017
Primary and Intermediate - undefined
International Philippine School In Al-Khobar
01.2011 - 01.2014