Edbert Gonzaga
Team Leader / Data Analyst / Data Specialist
Pavia, Iloilo
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Data Analyst
Kaw Sy Liong
Iloilo
07.2021 - 03.2023
- Mining and uploading large data in the desired categories to work on
- Cleaning and manipulating large data in Redbull application
- Retrieving and collecting large data
- Formatting data in Excel and Google Sheets
- Checking quality assurance of charts and graphs for the sales presentation model
- Creating and updating tickets using JIRA
- Receiving and answering queries from client via chat, email and call
- Making reports for daily, weekly and monthly accomplishments
- Attending weekly and monthly meeting with the clients for the project status
- Working with special projects and reports needed by clients
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Team Leader
SENCOR Inc
Makati City
05.2012 - 06.2021
- Handling three (3) projects (WestLaw Court Wire, Intellectual Property Admin, and Criminal Doc Grabber)
- Preparing, managing and queuing workload for the cases to be processed by the team
- Answering and giving solutions of queries and problems created while analyzing and downloading the documents of our team
- Receiving and answering queries from the client via email or call
- Creating tickets if issues are not solved internally
- Making and sending reports in a daily, weekly and monthly basis for the output of project’s productivity hours and targets
- Disseminating any updates from our client to our team
- Assisting Supervisors and Managers in creating data and reports needed by the client
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Attending monthly budget recaps for the productivity hours and targets of the projects via conference call
- Making and submitting billing reports for all my project under my jurisdictions
- Proposing, creating, conceptualizing and designing programmatic tool to speed up the new and existing projects with the collaboration of our programming team
- Testing the process of the designed programmatic tool for the accurate results
- Assisting the team and other colleagues in troubleshooting errors of our designed programmatic tool
- Writing synopsis for the allegations and damages for the newly files cases in the US courts
- Making QA and publishing the finish product to the client’s website
- Finding, making, generating Lead list from the possible US legal sites
- Coordinating with IT team to ensure our network and internet are stable
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Data Analyst
SENCOR Inc
Makati City
01.2005 - 04.2012
- Analyzing and editing legal U.S
- Courts documents in both Civil and Criminal cases using designed programs according to the client specifications
- Downloading legal documents in PDF format from U.S
- Courts sites according to given category of the clients
- Retrieving and identifying trial orders and its corresponding motions and expert witnesses from U.S
- Courts sites
- Downloading brief documents and claim construction documents from Intellectual Property cases (Patent, Trademark and Copyright) from the given websites
- Identifying and downloading newly filed complaints in both Federal and State Courts
- Keying case information of the newly filed complaint and uploading it to WestLaw
- Searching and identifying Lower Court information of cases from Supreme Courts or from Higher Courts.
- Produced monthly reports using advanced Excel spreadsheet functions.
Document Analyst / Indexer
SNR Data Services
Parañaque City
01.2004 - 12.2004
- Analyzing legal documents by determining their document boundaries using designed programs according to the client specifications
- Studying documents to get an overall idea of what they cover
- Identifying the main topics and breaking them down into sections (Example: Email, Report, Letter, Spreadsheet, Receipt, etc)
- Process project documents by coding, checking, editing and making quality assurance according to the client specifications
- Indexing photographs, diagrams and other illustrations
- Organizing the index so that information is easy to find.
- Imported electronic documents into document management system and updated document and record master database.
- Finalized records in electronic records management system for proper classification and categorization.
- Carefully reviewed all documents and reports for completeness and accuracy.
Document Analyst / Indexer
SPI, Litigation Direct Incorporated
02.2001 - 12.2003
- Analyzing legal documents by determining their document boundaries using designed programs according to the client specifications
- Studying documents to get an overall idea of what they are covered
- Identifying the main topics and breaking them down into sections (Example: Email, Report, Letter, Spreadsheet, Receipt, etc)
- Process project documents by coding, checking, editing and making quality assurance according to the client specifications
- Indexing photographs, diagrams and other illustrations
- Organizing the index so that information is easy to find.
Education
Bachelor of Science - Computer Engineering
06.1994 - 10.1999
Computer Maintenance and Servicing (CMS) -
04.2000 - 05.2000
Skills
Defect tracking
Accomplishments
- Modified and improved existing databases to reduce processing time by 60% and improve accuracy by 80%.
- Awarded with the Certificate of Employee Excellence.
- Developed methods to integrate old Work Management System and old Work Management System to significantly improve workflow efficiency.
- Collaborated with team of 5 in the development of WestLaw Court Wire program
- Supervised team of 30 staff members.
Additional Information
My over 20 years of experience was significantly dedicated to customer service in one of the major BPO companies in the country. My most recent tenure as Team Leader and Data Specialist was focused on end to end process of ideation, creation, validation (Beta and QA), implementation to decommission of various and intertwined work management systems. Included too is the program defects analysis from easy to difficult categories where high quality output is one of measures of success expected to be delivered to continually meet or surpass client's expectations, while constantly staying on budgeted hours and hitting or exceeding benchmarks in terms of TATs (turnaround times), deliverables, and productivity metrics.
Along with project deliverables and timelines, people area is another equally area to manage. Continually inspiring, encouraging, and empowering colleagues is another aspect that I love to do, because without them, work wouldn't be successful in its entirety.
Examination Taken
Competency Assessment Test for Computer Technician
Technical Education and Skills Development Authority (TESDA)
Zamora St., Iloilo City
May 31, 2000
Career Service Sub-Professional Examination
Civil Service Commission, Iloilo City
August 16, 1998
Rating: 80.28 %
Personal Data
Date of Birth : January 4, 1977
Place of Birth : Iloilo City
Sex : Male
Civil Status : Single
Citizenship : Filipino
Religion : Roman Catholic
Height : 5’
Weight : 120 lbs.
SSS Number : 0721076711
TIN Number : 214524712000
Person to be contacted in case of emergency :
Betty M. Gonzaga (Mother) - +639489264702
Character References
Ms. Helga C. Santos
Former Project Manager, SENCOR Inc.
Email: egscruzsantos@gmail.com
Tel. No.: +639959158982
Mr. Nico Tolentino
Programmer, SENCOR Inc.
Email: nico.tolentino15@gmail.com
Tel. No.: +639770188660
Mr. Christian Manimtim
Report Analyst, Service First Call and BPO
Email: manimtim.tian@yahoo.com
Tel. No.: +639985447817
Timeline
Data Analyst - Kaw Sy Liong
07.2021 - 03.2023
Team Leader - SENCOR Inc
05.2012 - 06.2021
Data Analyst - SENCOR Inc
01.2005 - 04.2012
Document Analyst / Indexer - SNR Data Services
01.2004 - 12.2004
Document Analyst / Indexer - SPI, Litigation Direct Incorporated
02.2001 - 12.2003
TESDA - Computer Maintenance and Servicing (CMS),
04.2000 - 05.2000
Western Institute of Technology - Bachelor of Science, Computer Engineering
06.1994 - 10.1999
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