Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Edbert Azagra

Edbert Azagra

Sarjah,AL Marjaz 2, Sharjah UAE

Summary

Motivated professional with experience in customer-focused roles. Demonstrates strong communication and multitasking abilities across diverse settings. Eager to contribute skills and a proactive attitude to support team success. Enthusiastic Retail Sales Associate with comprehensive expertise in customer service and sales. Delivers exceptional shopping experiences through strong communication and product knowledge. Adept at managing inventory, organising displays, and ensuring store cleanliness. Brings positive energy and customer-focused approach to drive sales and enhance customer satisfaction.

Overview

1
1
Certification
4
4
years of professional experience

Work History

Sales Associate

Lulu Hypermarket
02.2026 - Current
  • Kept shelves neat, clean and organised through visual merchandising.
  • Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
  • Replenished items and organised displays to keep stock looking professional.
  • Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.
  • Built and maintained positive relationships with customers to encourage repeat business.

Customer Service Representative

BPO
, Philippines
02.2023 - 10.2025
  • Listen and Acknowledge customer concern.
  • Emphatize to the customer depending on their situation.
  • Provide great customer service by helping customers to get back on their financial track.
  • Build a Rapport to have a better conversation.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.

Sales Clerk

Sm north Edsa
, Philippines
05.2022 - 09.2022
  • Professionally and politely greeted customers as they entered the store.
  • Assist customer in finding the product they are looking for.
  • Implemented promotional displays, increasing customer engagement and boosting sales.
  • Managed stock levels on the shop floor, replenishing items to maintain availability.
  • Stayed visible and attentive on the shop floor to proactively attend to customer needs and answer questions.
  • Kept shelves neat, clean and organised through visual merchandising.

Education

Hotel and Restaurant Services

Rizal Marine and Techno Computer College
Infanta , Quezon
01-2021

Skills

  • Excellent communication skills
  • Negotiation skills
  • Fast Learner
  • Ability to multitask
  • Data Analysis
  • Conflict Resolution
  • Computer Proficiency
  • Active Listening
  • Client relationship building

Certification

  • Customer Service Representative COE- Concentrix Philippines
  • Customer Service Representation COE- Teleperformance Philippines
  • Sales Staff Certification- Ace Hardware Philippines

References

  • School Credentials- 042 535 3284
  • Team Leader/Concentrix Billy Basa- 0921 7209 939

Timeline

Sales Associate

Lulu Hypermarket
02.2026 - Current

Customer Service Representative

BPO
02.2023 - 10.2025

Sales Clerk

Sm north Edsa
05.2022 - 09.2022

Hotel and Restaurant Services

Rizal Marine and Techno Computer College
Edbert Azagra