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Paula Cole Abayon
Administrative Virtual Assistant | Social Media Manager
Davao City,Davao Del Sur
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Administrative Assistant
Northern American Security Seals LLC
Surrey, British Columbia
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Managed relational database to store information for reference, reporting and analysis.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Edited documents to improve accuracy of language, flow and readability.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Delivered services to customer locations within specific timeframes.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Appointment Setter
Redwing Digital Marketing Agency
Merrimack, New Hampshire
01.2022 - 04.2022
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Scheduled and confirmed appointments and meetings for senior management team.
- Addressed client inquiries and updated database information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Executed outgoing calls from corporate sales lead pipeline.
- Set appointments with salespeople and potential customers.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Administrative Assistant
Coronavirus Cleaners LLC
New York City, New York
07.2021 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Attended networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promised best prices for [Type] customer services and maintained accuracy when determining quotes.
- Implemented and developed customer service training processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Virtual Executive and Lead Generation Assistant
Aaron Champion
New York City, New York City
01.2020 - 01.2022
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Installed and maintained generator sets and equipment.
- Diagnosed and repaired mechanical issues on diesel, natural gas and propane gensets.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Edited documents to improve accuracy of language, flow and readability.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Leveraged accounting software to manage expenses and keep track of finances.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Interacted with vendors to purchase and set up equipment and services.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
Telermarketer
Upwork
N/A, N/A
04.2019 - 01.2022
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Exceeded goals through effective task prioritization and great work ethic.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created plans and communicated deadlines to complete projects on time.
- Participated in team-building activities to enhance working relationships.
- Worked with customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Project Manager and Virtual Assistant to the CEO
Shop4Pets, LLC
West Valley Springs, California
12.2019 - 07.2020
- Developed and initiated projects, managed costs and monitored performance.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Provided detailed product orders based on project drawings and technical specifications.
- Drove team success through shared vision and recognition of quality performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Modified and directed project plans to meet organizational needs.
- Managed projects from procurement to commission.
- Evaluated suppliers to maintain cost controls and improve operations.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Education
Bachelor of Science - Nursing
Davao Doctors College
Davao City 06.2018 - 03.2022
Skills
Customer and client relations
undefinedSoftware
Phoneburner, Mojo, Liondesk, PropertyBase, Salesforce, Zoho, and Pipedrive
RingCentral, Grasshopper, Xlite, Dialpad, Nextiva, Google Voice, Mitel and Mojo
Helpjuice, Sharepoint, Freshdesk, Zendesk, LiveAgent, HappyFox, Hubspot, and Kustomer
Shopify, Oberlo and Aliexpress
Timeline
Administrative Assistant
Northern American Security Seals LLC
01.2022 - Current
Appointment Setter
Redwing Digital Marketing Agency
01.2022 - 04.2022
Administrative Assistant
Coronavirus Cleaners LLC
07.2021 - 01.2022
Virtual Executive and Lead Generation Assistant
Aaron Champion
01.2020 - 01.2022
Project Manager and Virtual Assistant to the CEO
Shop4Pets, LLC
12.2019 - 07.2020
Telermarketer
Upwork
04.2019 - 01.2022
Bachelor of Science - Nursing
Davao Doctors College
06.2018 - 03.2022
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