Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Ecel Mae Velasco

Ecel Mae Velasco

2555 Taal St. Villa Veronica Zone 82 Brgy. 759 Sta Ana, Manila

Summary


As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.


Overview

7
7
years of professional experience

Work History

Customer Service Representative

Alorica
10.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Production Operator

Fujifilm Optics Philippines Inc.
06.2022 - 07.2023
  • Handled raw materials efficiently, minimizing waste during the production process.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Made sure that products were produced on time and are of good quality.
  • Inspected products and machines to maintain quality and efficiency.
  • Assembled products according to changing daily work orders and specific customer needs.

Receptionist

Victoria Bay Resort
02.2018 - 06.2019
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.

Education

Bachelor of Science - Elementary Education

Oas Community College
Calzada, Oas Albay
04-2017

Skills

  • Customer service

  • Active listening

  • Critical thinking

  • Problem resolution

  • Customer relations

  • Call center experience

Accomplishments

Consistent Awardee for "Best Employee and Best in Attendance" from previous Job

Languages

English
Tagalog
Bicol

Timeline

Customer Service Representative

Alorica
10.2023 - Current

Production Operator

Fujifilm Optics Philippines Inc.
06.2022 - 07.2023

Receptionist

Victoria Bay Resort
02.2018 - 06.2019

Bachelor of Science - Elementary Education

Oas Community College

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Ecel Mae Velasco