Edmund Angelo Nandin

Resolved payroll workflow issues through data analysis to identify root causes effectively. Maintained high service levels by promptly responding through diverse communication channels. Independently handled routine payroll cases, escalating complex issues with detailed context. Anticipated customer frustrations while managing escalated payroll requests sensitively. Ensured customers fully understood payroll processes through effective communication methods. Collaborated with product operations and compliance teams to streamline issue resolution efforts. Increased operational efficiency by identifying volume drivers and implementing process enhancements. Updated internal documentation and workflows to improve overall operational effectiveness.

• As a Senior Payroll Specialist, APAC at S. C. Johnson Philippines ROHQ, I am responsible for providing exceptional payroll support for the APAC region. I ensure accurate and timely processing of payroll for employees in multiple countries. With my strong attention to detail and critical thinking skills, I analyze payroll data, resolve any discrepancies, and ensure compliance with local laws and regulations.
• Key accomplishments in this role include:
• Successfully processing payroll for a large number of employees across multiple countries in the APAC region.
• Collaborating with cross-functional teams to gather and analyze payroll data, ensuring accuracy and completeness.
• Implementing process improvements and automation to streamline payroll operations and increase efficiency.
• Working closely with the HR team to ensure accurate employee data and resolve any payroll-related inquiries or issues.

• I was responsible for managing payroll operations for employees in Australia. I ensure accurate and timely processing of payroll for employees in multiple state.
• Set up employees in Cobweb.
• Enter timesheets and process leave requests.
• Reconcile payroll related general ledger and journals such as PAYG and Superannuation.
• Process payroll invoices.

• I was responsible for managing payroll operations for the APAC region.
• Receive Employee and Payroll changes from the HR team.
• Edit and submit inputs on or before the cut-off date.
• Calculate, Validate and request approvals prior to the sign-off date.
• Once approval from the payroll manager is received, draft and send the payment details bank file to the finance team for payroll release.
• Validate monthly government payment/contribution with payroll details report and send confirmation to the partner.

• I was responsible for managing payroll operations for the APAC region.
• Run data report to check payroll changes for the current month.
• Edit and submit inputs on or before the cut-off date.
• Validate and request approvals prior to the sign-off date.
• Once approval from the local Employee and Labor relations team is received, send the request to the payroll provider to upload the bank file. Once the bank file is uploaded, send payment details and/or the authorization for approval to bank approvers.
• Prepare month-end finance (payroll GL/Journal) reports.
• Process online input for IR (tax enrolment) and sends it to ELR for signature and approval of the online input.
• Validate monthly government payment/contribution with payroll details report and send confirmation to the payroll provider.
• Request payroll cycleapproval from the payroll Manager.

• I am responsible for providing exceptional payroll support for the APAC region. I ensure accurate and timely processing of payroll for employees in multiple countries. With my strong attention to detail and critical thinking skills, I analyze payroll data, resolve any discrepancies, and ensure compliance with local laws and regulations.
• Create a monthly calendar for every country handled.
• Sending a reminder to local HR regarding the payroll cut-off.
• Edit and submit Flexi-forms to vendor for payroll processing.
• Validate HR and Payroll records.
• Extract timesheet record from Kronos (Selected Countries).
• Processing time data correction requests from managers.
• Request and review trial and final payroll reports.
• Coordinate with the payroll provider if there is any discrepancy with the report.
• Request approval for the payroll funding. Prepare payroll journal.

• Function as the first point of contact for cases raised by the members and/or managers via call or HR Helpdesk Tool. Answer phone calls received in English. Appropriately categorized, prioritize, assign, and escalate cases to the correct provider group. Deliver quality HR services on assigned agreed processes to members around the world. Ensure that appropriate measures are taken to preserve member data confidentiality and integrity in accordance with security policies.

• I am responsible to provide weekly and monthly error and calibration reports. Provide an action plan for most committed errors. Maintain the routine descriptions and knowledge base systems contents. Ensure that the team hit the accuracy target of 98.73%. Provide training to Operatives if needed. I also initiated improvements by automating the extraction of reports from our system.

• As a Multinational Payroll Associate on the external Payroll Project, I am responsible for different forms of payroll-related reconciliations as required by the country serviced. Delivers accurate and quality results on the task provided which includes the ability to multi-task and prioritize tasks based on their urgency. Ensures day-to-day payroll meets SLA (Service Level Agreement) and client's expectation as well as secures customer's processes. I initiated process improvement on the project by creating calculators and automation using Excel (VBA).

• Review individual applications for insurance to evaluate the degree of risk involved and determine acceptance of applications. Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to the insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, cancelling insurance policies as requested by agents, and verifying the accuracy of insurance company records.