Summary
Overview
Work History
Education
Skills
Certification
Character References
Timeline
Generic

Early Cristine Mariquit

Quezon City

Summary

Adept at enhancing customer satisfaction, I leveraged my customer service experience and Excel proficiency to improve resolution rates. Specializing in customer relations and service excellence, I successfully implemented strategies to boost service quality, underscoring my commitment to outstanding customer support and efficient problem resolution.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Advisor

Concentrix Daksh Services Philippines Corporation
UP Ayala Technohub, Quezon City
02.2023 - 02.2025
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Implemented strategies to reduce average handling time without compromising on service quality.

Customer Service Advisor

Sitel Philippines Corporation
OJV Site, Pasig
09.2023 - 12.2023
  • Maintained high-quality service standards, ensuring positive customer feedback.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

College - Office Administration

Catanduanes State University - Main
Virac, Catanduanes
07.2023

Diploma In Office Management - Legal Office Technology

Polytechnic University of The Philippines
Sta. Mesa, Manila
05.2020

Senior High School - Accountancy And Business Management

Mary The Queen College of Quezon City
Quezon City
05.2019

High School -

San Jose National High School
San Jose (Oco) Viga Catanduanes
04.2017

Skills

  • Call center experience
  • Customer relations
  • Customer focus
  • Account management
  • Customer service excellence
  • Microsoft Excel
  • Administrative support
  • Customer service

Certification

  • TESDA Bookkeeping NCIII
  • Career Service Professional Eligible (CSPE)

Character References

Mary Genalin Gadiane

09380977084

Trainer II - Concentrix Philippines

Louise Angela Fay Olivay

09684359249

Learning Specialist - Sitel Philippines

Maureen Manoguid

09475131601

Chairperson, Business Education and Management

Instructor III - Catanduanes State University

Timeline

Customer Service Advisor

Sitel Philippines Corporation
09.2023 - 12.2023

Customer Service Advisor

Concentrix Daksh Services Philippines Corporation
02.2023 - 02.2025

College - Office Administration

Catanduanes State University - Main

Diploma In Office Management - Legal Office Technology

Polytechnic University of The Philippines

Senior High School - Accountancy And Business Management

Mary The Queen College of Quezon City

High School -

San Jose National High School
Early Cristine Mariquit