Reine Zouleika Cuyos
Spruce Groove
Summary
Dynamic food service professional with a proven track record at A&W, excelling in efficiency and customer satisfaction. Skilled in order processing and food safety compliance, I thrive in high-volume environments, adeptly multitasking while resolving customer inquiries. Committed to maintaining a hygienic workspace and enhancing dining experiences through effective communication.
Overview
9
9
years of professional experience
Work History
Food Counter Attendant
A&W
02.2024 - Current
- Provided exceptional customer service, ensuring positive dining experiences for patrons.
- Operated point-of-sale system efficiently to process orders and manage transactions.
- Maintained cleanliness and organization of food preparation areas and dining spaces.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Managed multiple tasks in high-volume environment.
Administrative Assistant
Department of Health
07.2020 - 10.2021
- Supported document preparation, ensuring compliance with health regulations and standards.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated communication between departments to enhance operational efficiency.
- Maintained electronic filing systems for easy access to important documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Customer Service Agent Assistant
Mt. Olympus Water & Theme Parks
03.2017 - 06.2017
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Handled confidential information with discretion, adhering to company policies regarding privacy protection.
- Collaborated with team members to achieve common goals and maintain a positive work environment.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Science - Hospitality Management
University of San Carlos
Cebu12-2018
High School Diploma -
Sacred Heart School - Ateneo De Cebu
Mandaue City, Cebu03-2015
GED -
St. Benedict Childhood Education Center
Cebu City, Province Of Cebu, Philippines03-2011
Skills
- Efficiency in service
- Quick learner
- Food safety compliance
- Order processing
- Multitasking abilities
- Communication skills
- Problem solving
Timeline
Food Counter Attendant
A&W
02.2024 - Current
Administrative Assistant
Department of Health
07.2020 - 10.2021
Customer Service Agent Assistant
Mt. Olympus Water & Theme Parks
03.2017 - 06.2017
Bachelor of Science - Hospitality Management
University of San Carlos
High School Diploma -
Sacred Heart School - Ateneo De Cebu
GED -
St. Benedict Childhood Education Center