Earl Joshua Furaque
Customer Service Representative/Team Leader
Bunawan, Agusan
Summary
Seeking a full-time position with experience of computers and assisting clients. I have strong technical skills as well as excellent interpersonal skills that enable me to interact with a wide range of customers. I'm also eager to be challenged to grow further and improve my skills.
Overview
5
5
years of professional experience
Work History
Account Associate
VXI
1 2020 - 6 2020
- Answering calls, and responding to enquiries.
- Handling complaints and resolving issues.
- Troubleshooting errors.
- Processing applications.
- Selling products and placing customer orders in the computer system.
Team Leader
VXI
02.2021 - 06.2024
- Recording and analyzing team performance metrics.
- Implemented programs focused on boosting employee morale leading to goal achievement
- Doing coaching sessions to calibrate all of my agents
- Conducting sales training to deliver sales targets.
- Conducting call audis and call listening.
Subject Matter Expert
VXI
06.2020 - 02.2021
- Conducting Call handling sessions with agents.
- Answering supervisor calls
- Assisting agents on the production floor
Marketing Head
Mawelrate
02.2019 - 12.2019
- Leading the development of all marketing plans.
- Ensuring the implementation of effective marketing strategies.
- Focusing on growing audiences and the uptake of products and services.
- Reviewing and reporting on all areas of the marketing strategies and their implementation.
Education
BSBA FINANCIAL MANAGEMENT -
San Beda UniversityManila (Undergraduate)
Skills
Proficient in MS Word, Excel, Powerpoint
Good communication skills
Leadership
Tool Rating Expertise
- CRM-5
- SALESFORCE-5
- TELEGENCE-4
- TORCH-5
- ZOOM-5
- MICROSOFT OFFICE-5
Accomplishments
- NCAA TRACK AND FIELD (BRONZE MEDALLION)
- BEST RESEARCH PAPER (GOLD MEDALLION)
Timeline
Team Leader
VXI
02.2021 - 06.2024
Subject Matter Expert
VXI
06.2020 - 02.2021
Marketing Head
Mawelrate
02.2019 - 12.2019
Account Associate
VXI
1 2020 - 6 2020
BSBA FINANCIAL MANAGEMENT -
San Beda UniversityManila (Undergraduate)
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