Earl Jasper Dimaculangan
Talent Acquisition - Recruiter I
San Pedro
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
6
6
years of professional experience
Work History
Talent Acquisition, Sourcing - Recruiter I
Concentrix CVG Philippines, Inc.
10.2021 - Current
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
- Identified top talent through skillful interviewing techniques, improving overall quality of hires.
Customer Service Representative
Synchrony Global Services Philippines Inc.
04.2021 - 08.2021
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Barista/Coffee Master/Shift Supervisor
Rustan Coffee Corporation - Starbucks Philippines
10.2017 - 12.2020
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Collaborated with management to develop innovative marketing strategies that increased foot traffic into the store during slower periods.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
Education
Bachelor of Science - Tourism Management
Mapúa Malayan Colleges Laguna
Cabuyao, Laguna, Philippines 04.2001 -
Skills
- Training and Onboarding
- Pre-screening candidates
- Call center experience
- Complaint Handling
- Empathy Display
- Talent Acquisition
- Teamwork orientation
- Decision-Making
- Analytical Skills
- Adaptability
Timeline
Talent Acquisition, Sourcing - Recruiter I
Concentrix CVG Philippines, Inc.
10.2021 - Current
Customer Service Representative
Synchrony Global Services Philippines Inc.
04.2021 - 08.2021
Barista/Coffee Master/Shift Supervisor
Rustan Coffee Corporation - Starbucks Philippines
10.2017 - 12.2020
Bachelor of Science - Tourism Management
Mapúa Malayan Colleges Laguna
04.2001 -
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