Earl Janzen Ng
Quezon City
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Representative
Northgate Technologies Inc.
Quezon City
03.2023 - 12.2023
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Inventory Control Clerk
Vitalife Pharma & Medical Supply
Metro Manila Quezon City
03.2019 - 12.2019
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Spearheaded and implemented standardized processes to control supply and inventory management.
- Kept up-to-date on store, shelf, and order availability on medical products.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained inventory count, tracked usage, and documented variances.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Completed physical inventory counts each month.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
Education
Bachelor of Science - Information Technology
06.2019 - 10.2023
- Awarded Magna CumLaude (2023)
- Presidents List (2021-2022)
- Deans Lister (2020-2021)
- Deans Lister (2019-2020)
High School Diploma -
08.2017 - 05.2019
- Elected Captain of Badminton Club
- Awarded 1st Runner up MCAA Badminton Tournament
GED -
06.2013 - 05.2017
Skills
Complaint resolution
Report preparation
Order fulfillment
Service standard compliance
Money handling abilities
Technical Support
Multi-line phone talent
Timeline
Customer Service Representative - Northgate Technologies Inc.
03.2023 - 12.2023
AMA Computer Colleges - Bachelor of Science, Information Technology
06.2019 - 10.2023
Inventory Control Clerk - Vitalife Pharma & Medical Supply
03.2019 - 12.2019
Saint Paul University Quezon City - High School Diploma,
08.2017 - 05.2019
Saint Leonard Academy - GED,
06.2013 - 05.2017