Singing
Earl Jan Sison
Account Manager
Las Pinas, Metro Manila,00
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Account Manager
Bluenci Philippines
05.2022 - Current
- Developed customized account plans for clients to help them achieve their business goals.
- Achieved or exceeded company-defined sales quotas.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Senior Support Specialist - Google Ads
Google
03.2021 - 04.2022
- Supporting advertisers’ queries about their Google Ad performance in relation to Google Ads Policy via chat and email.
- Protected brand reputation by consistently monitoring and enforcing guidelines against inappropriate or offensive content.
- Supported team efficiency by collaborating with colleagues to maintain consistent ad review standards.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
- Followed established guidelines to maintain style quality and consistency in produced content.
Team Leader, Human Resources
V3 Electric
06.2018 - 02.2021
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Structured compensation and benefits according to market conditions and budget demands.
- Distributed employee engagement surveys to identify areas of improvement.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Leveraged social media platforms effectively for promoting open positions among targeted audiences, increasing online visibility of job opportunities significantly.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Managed recruitment team and trained and mentored new advisors.
Customer Support Specialist
Google
06.2016 - 06.2018
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Streamlined support processes for increased efficiency and reduced response times.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Diagnosed and troubleshot hardware, software and network issues.
- Resolved concerns with products or services to help with retention and drive sales.
Advanced Customer Service Representative
Dish Network Corp
09.2015 - 04.2016
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Monitored call metrics to ensure adherence to quality standards, targeting areas for additional training or coaching as needed.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded proactively and positively to rapid change.
Fraud Prevention Specialist
JP Morgan Chase & Company
06.2014 - 11.2014
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Enhanced fraud detection by implementing advanced data analytics techniques and tools.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
DIRECTV
07.2011 - 10.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Nursing
University of Perpetual Help System DALTA
Las Pinas, Metro Manila, Philippines 04.2001 -
M.D. - Medicine (Pre-Medicine)
University of Perpetual Help System DALTA
Las Pinas, Metro Manila, Philippines 04.2001 -
Skills
Interests
Books
Cooking
Language
Timeline
Account Manager
Bluenci Philippines
05.2022 - Current
Senior Support Specialist - Google Ads
Google
03.2021 - 04.2022
Team Leader, Human Resources
V3 Electric
06.2018 - 02.2021
Customer Support Specialist
Google
06.2016 - 06.2018
Advanced Customer Service Representative
Dish Network Corp
09.2015 - 04.2016
Fraud Prevention Specialist
JP Morgan Chase & Company
06.2014 - 11.2014
Customer Service Representative
DIRECTV
07.2011 - 10.2012
Bachelor of Science - Nursing
University of Perpetual Help System DALTA
04.2001 -
M.D. - Medicine (Pre-Medicine)
University of Perpetual Help System DALTA
04.2001 -
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