Singing
Earl Jan Sison
Account Manager
Las Pinas, Metro Manila,00
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
3
3
Languages
15
15
years of professional experience
2
2
Certificates
6
6
years of post-secondary education
Work History
Digital Engagement Manager
Fonce
Remote
01.2025 - Current
- Supervised and trained a team of remote chatters,
ensuring consistent performance and alignment with
the model’s brand voice. - Developed and implemented sales strategies that
increased PPV purchases, subscriptions, and fan
retention. - Monitored KPIs such as conversion rates, response
times, and sales performance, providing regular
feedback and coaching. - Created shift schedules to maintain 24/7 coverage and
optimized team productivity. - Analyzed fan engagement trends to design
personalized campaigns and promotional offers. - Ensured compliance with platform guidelines and
maintained data confidentiality.
•Prepared performance reports and communicated
insights to management for continuous growth.
Account Manager
Bluenci Philippines
05.2022 - 01.2025
- Developed customized account plans for clients to help them achieve their business goals.
- Achieved or exceeded company-defined sales quotas.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Senior Support Specialist - Google Ads
Google
03.2021 - 04.2022
- Supporting advertisers’ queries about their Google Ad performance in relation to Google Ads Policy via chat and email.
- Protected brand reputation by consistently monitoring and enforcing guidelines against inappropriate or offensive content.
- Supported team efficiency by collaborating with colleagues to maintain consistent ad review standards.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
- Followed established guidelines to maintain style quality and consistency in produced content.
Team Leader, Human Resources
V3 Electric
06.2018 - 02.2021
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Structured compensation and benefits according to market conditions and budget demands.
- Distributed employee engagement surveys to identify areas of improvement.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Leveraged social media platforms effectively for promoting open positions among targeted audiences, increasing online visibility of job opportunities significantly.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Managed recruitment team and trained and mentored new advisors.
Customer Support Specialist
Google
06.2016 - 06.2018
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Streamlined support processes for increased efficiency and reduced response times.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Diagnosed and troubleshot hardware, software and network issues.
- Resolved concerns with products or services to help with retention and drive sales.
Advanced Customer Service Representative
Dish Network Corp
09.2015 - 04.2016
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Monitored call metrics to ensure adherence to quality standards, targeting areas for additional training or coaching as needed.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded proactively and positively to rapid change.
Fraud Prevention Specialist
JP Morgan Chase & Company
06.2014 - 11.2014
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Enhanced fraud detection by implementing advanced data analytics techniques and tools.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
DIRECTV
07.2011 - 10.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Nursing
University of Perpetual Help System DALTA
Las Pinas, Metro Manila, Philippines 06.2007 - 04.2011
Undergraduate - Medicine (Pre-Medicine)
University of Perpetual Help System DALTA
Las Pinas, Metro Manila, Philippines 06.2011 - 04.2013
Skills
Staff Management
Issue Resolution
Multitasking Abilities
Cash Handling
Sales Meetings and Orientations
Database Management
Relationship building and management
Schedule Management
Performance Tracking
Administrative Oversight
Effective Communication
Certification
EF Set English Proficiency 93/100 (C2)
Interests
Books
Cooking
Language
Languages
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
Timeline
EF Set English Proficiency 93/100 (C2)
12-2025
Digital Engagement Manager
Fonce
01.2025 - Current
Account Manager
Bluenci Philippines
05.2022 - 01.2025
Six Sigma Black Belt (CSSBB)
03-2022
Senior Support Specialist - Google Ads
Google
03.2021 - 04.2022
Team Leader, Human Resources
V3 Electric
06.2018 - 02.2021
Customer Support Specialist
Google
06.2016 - 06.2018
Advanced Customer Service Representative
Dish Network Corp
09.2015 - 04.2016
Fraud Prevention Specialist
JP Morgan Chase & Company
06.2014 - 11.2014
Customer Service Representative
DIRECTV
07.2011 - 10.2012
Undergraduate - Medicine (Pre-Medicine)
University of Perpetual Help System DALTA
06.2011 - 04.2013
Bachelor of Science - Nursing
University of Perpetual Help System DALTA
06.2007 - 04.2011