Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Earl Zachary Don Planca

Earl Zachary Don Planca

Dumaguete City

Summary

I'm a detail-minded, reliable virtual assistant who started out in front-line customer service and solid admin work. I've fielded all kinds of questions through chat, email, and phone, and my clients usually walk away happy. Calender management, email sorting, quick data entry, and digging up facts online are all part of my skillset.

I use Google Workspace, Zendesk and Canva daily but jump into new tools without hesitation. Colleagues describe my communication as clear, my problem-solving as calm, and my multitasking as controlled even on hectic days. I'm here to back up a team, juggle priorities with a smile, and take the lead when a deadline looms. Tech-savvy and proactive, I aim to give first-rate virtual support and help the whole organization move forward.

Overview

8
8
years of professional experience

Work History

Digital Marketing Executive

Talentpop
06.2024 - 05.2025
  • Boosted customer acquisition by developing and implementing targeted marketing campaigns.
  • Enhanced social media presence by creating engaging content and managing multiple platforms.
  • Conducted market research to identify potential customers, their needs, and preferences for better targeting strategies.
  • Increased brand awareness with the creation of compelling visual materials for email marketing, blog posts, and advertisements.

General Researcher and Data Entry

Remote Freelancer
06.2022 - 06.2024
  • Conducting thorough research on various topics using online resources, databases, and other sources to gather information relevant to the project or task at hand.
  • Inputting gathered information accurately and efficiently into databases, spreadsheets, or other software systems. Attention to detail is crucial to ensure data integrity.

Chat Support Representative

ECE Contact Centers
05.2019 - 05.2022
  • Handles inquiries and provides support related to Earnin's financial services such as cash advances and paycheck access.
  • Assist users with account issues, payment inquiries, and technical support through various communication channels like phone, email, and chat.

Customer Service Representative

SPI Global, LP Information Technology Park
04.2017 - 04.2018
  • Actively listen to customers, demonstrate understanding, and provide personalized solutions.
  • Knowledgeable about the products or services offered by the company and can efficiently resolve issues or answer inquiries.

Education

Bachelor of Science - Hospitality Management, Major in Hotel & Restaurant Management

Foundation University
Dumaguete City
01-2022

Skills

  • Proficient in Microsoft Office
  • Excellent Typing Speed
  • Excellent in Communication
  • Good Organization Skills
  • Critical Thinker
  • Proficient in Adobe Photoshop
  • Computer Literate
  • Licensed Financial Advisor
  • Effective and Efficient in performing tasks and responsibilities without supervision
  • Detail-oriented and able to handle multiple tasks simultaneously

References

Karen P., Villahermosa, Journal Account Officer in SPI Global, 09059119114, SPI Global

Timeline

Digital Marketing Executive

Talentpop
06.2024 - 05.2025

General Researcher and Data Entry

Remote Freelancer
06.2022 - 06.2024

Chat Support Representative

ECE Contact Centers
05.2019 - 05.2022

Customer Service Representative

SPI Global, LP Information Technology Park
04.2017 - 04.2018

Bachelor of Science - Hospitality Management, Major in Hotel & Restaurant Management

Foundation University

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Earl Zachary Don Planca