Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
EARL ROMERO-A

EARL ROMERO-A

Team Leader
Binangonan, Province Of Rizal,RIZ

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Knowledgeable. Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success.

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.

Overview

14
14
years of professional experience

Work History

Team Leader

Quantrics Enterprises
08.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Back Office Representative

Quantrics Enterprises Inc.
05.2018 - 08.2024
  • Provide outstanding customer service and support by resolving telephone inquiries from customers and responsible for basic customer and team communication via e-mail, memos, voicemails, etc.
  • Account review prior to making outbound calls to fully understand the customer's situation and gather data and document proper systems per customer requirements.
  • Process requests for customers initially made by front line agents that did not flow in the system.
  • Subject Matter Expert for Wave 15 to 17 Back Office OFA.
  • 3x All Stars Winner.
  • Top Agent for BRS Back Office - OFA for Year 2022.

Practicum Training

Philippine Explorer
11.2017 - 02.2018
  • Assist inquiring customers about airline flights, cargo ferries schedule and hotel accommodations.

Support Specialist

Alorica Philippines (FKA West Contact Services Inc.)
09.2014 - 06.2016
  • Responsible for the coding of all offline activities related to continuous training & vacation utilizing Spectrum.
  • Keys daily exceptions requests, updates schedules.
  • Provides assistance to agent's log in request.
  • Part of Best Team for 5 consecutive months.

Customer Service Representative

Alorica Philippines (FKA West Contact Services Inc.)
03.2012 - 08.2014
  • Receives incoming calls regarding satellite radio issues and any related concerns and provides logical troubleshooting guides and walkthroughs for satellite radio issues.
  • Research required information using available resources such as customer billing issues.
  • Assists customers in providing the best subscription package available.
  • Best Agent for 6 months.
  • Part of Best Team for 10 months.

Education

Bachelor Degree - Tourism Management

Centro Escolar University
Manila, Metro Manila, Philippines
04.2018

Tourism Management

Centro Escolar University
Manila, Metro Manila, Philippines
10.2011

Pharmacy

Centro Escolar University
Manila, Metro Manila, Philippines
03.2009

Pharmacy

University of Santo Tomas
Manila, Metro Manila, Philippines
03.2008

Skills

Punctual, hard working, and dedicated with great initiative and leadership skills

Interests

Sports

Watching movies

Playing video games

Timeline

Team Leader

Quantrics Enterprises
08.2024 - Current

Back Office Representative

Quantrics Enterprises Inc.
05.2018 - 08.2024

Practicum Training

Philippine Explorer
11.2017 - 02.2018

Support Specialist

Alorica Philippines (FKA West Contact Services Inc.)
09.2014 - 06.2016

Customer Service Representative

Alorica Philippines (FKA West Contact Services Inc.)
03.2012 - 08.2014

Bachelor Degree - Tourism Management

Centro Escolar University

Tourism Management

Centro Escolar University

Pharmacy

Centro Escolar University

Pharmacy

University of Santo Tomas
EARL ROMERO-ATeam Leader