Summary
Overview
Work History
Education
Skills
Work Preference
Earl Janzen Ng

Earl Janzen Ng

Customer Service
Quezon City,Manila

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
10
10
years of post-secondary education

Work History

Customer Service Representative

Northgate Technologies Inc
Quezon City
03.2023 - 12.2023
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Updated account information to maintain customer records
  • Responded to customer requests for products, services, and company information
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Handled customer inquiries and suggestions courteously and professionally
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Promptly responded to inquiries and requests from prospective customers
  • Maintained up-to-date knowledge of product and service changes
  • Investigated and resolved customer inquiries and complaints quickly
  • Met customer call guidelines for service levels, handle time and productivity
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Inventory Control Clerk

Vitalife Pharma & Medical Supply, Metro Manila
Quezon City
03.2019 - 12.2019
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Spearheaded and implemented standardized processes to control supply and inventory management
  • Kept up-to-date on store, shelf, and order availability on medical products
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Maintained inventory count, tracked usage, and documented variances
  • Verified incoming products and checked delivery totals to keep system records current and accurate
  • Completed physical inventory counts each month
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date
  • Completed stock inventories to identify and address issues negatively impacting controls
  • Maintained and organized inventory receipts and processed changes to reduce process lags.

Education

Bachelor of Science - Information Technology

AMA Computer Colleges, Manila
06.2019 - 10.2023
  • Awarded Magna CumLaude (2023)
  • President's List (2021-2022)
  • Dean's List (2020-2021)
  • Dean's List (2019-2020)
  • 1.36 GPA

High School Diploma -

Saint Paul University, Quezon City
08.2017 - 05.2019
  • Awarded 1st Runner-up MCAA Badminton Tournament

GED -

Saint Leonard Academy, Paranaque
06.2013 - 03.2017

Skills

  • Customer Relationship Management
  • Microsoft PowerPoint
  • Microsoft Word
  • Computer Proficiency
  • Multi-Line Telephone Operation
  • Active Listening
  • Multi-Line Phone Talent
  • Service Standard Compliance
  • Critical Thinking
  • Microsoft Excel
  • Customer Service
  • Technical Support
  • Typing Proficiency
  • Team Development

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Healthcare benefitsPaid sick leaveWork-life balancePersonal development programsTeam Building / Company RetreatsCareer advancementPaid time offCompany Culture

Similar Profiles

CREATE PROFILE
Earl Janzen Ng Customer Service